Senior Advisor (Office of the Chair & Chief Executive)

About the team

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The Office of the Chair and Chief Executive sits at the centre of the NMC, supporting the Chair, Chief Executive and Registrar and senior leaders on some of the organisation's most complex, sensitive and high-profile matters. The team operates across organisational boundaries, bringing people together to resolve issues, manage risk, support decision-making and ensure the NMC responds effectively to emerging challenges.

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Working within a highly visible Executive Office environment, the team provides trusted advice, coordinates organisational activity and helps ensure leadership teams have the insight, information and support they need to make informed decisions.

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This is a fast-paced and varied environment where no two days are the same. The issues can be complex, the subject matter can be sensitive, and priorities can change quickly. What remains constant is the team's commitment to maintaining public confidence, supporting organisational effectiveness and helping the NMC deliver its strategic objectives.

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Your role and impact

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As a Senior Advisor, you'll play a key role in supporting the Chief Executive and Registrar and senior leaders on high risk and high profile issues.

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You'll act as a trusted adviser, helping leaders navigate complex situations, assess risk, balance competing priorities and make informed decisions. You'll work across multiple directorates, bringing together information, perspectives and expertise to coordinate organisational responses and drive outcomes.

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This role combines strategic thinking with practical delivery. You'll be expected to provide sound advice, manage sensitive issues, challenge constructively where required and ensure actions are progressed effectively.

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In this role, you will:

• Provide strategic advice and support on complex, sensitive and high-profile issues.
• Coordinate organisational responses to emerging risks, escalations and priority matters.
• Produce high-quality briefings, reports, recommendations and correspondence for senior leaders.
• Assess information from multiple sources to support decision-making and identify potential risks or opportunities.
• Build trusted relationships with stakeholders across the organisation and externally.
• Support the management of challenging enquiries, complaints, correspondence and escalated issues.
• Identify opportunities for organisational learning and continuous improvement.
• Work collaboratively across teams to achieve shared objectives and resolve complex challenges.
• Contribute to strategic projects, initiatives and organisational priorities.
• Help ensure the organisation responds effectively to issues that may affect public confidence or organisational reputation.

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This is an opportunity to operate at the heart of organisational decision-making, gaining exposure to executive leadership, complex stakeholder environments and issues of significant strategic importance.

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What you will bring

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We're looking for someone who combines strong judgement with curiosity, resilience and a genuine desire to make a positive impact.

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You will be comfortable operating in complex environments where there may not always be a clear answer. You'll be confident working with senior stakeholders, able to influence without authority and comfortable providing advice on sensitive matters.

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You may already have experience within regulation, public service, governance, policy, corporate affairs, executive support, investigations, risk management, complaints, casework or another environment involving complex stakeholder issues and decision-making.

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You'll bring:

• Experience providing advice and support to senior leaders on complex or sensitive issues.
• Strong judgement and decision-making skills, with the ability to assess competing priorities and risks.
• Experience managing challenging stakeholder issues, enquiries, complaints, correspondence or escalations.
• Excellent written communication skills and the ability to produce clear, concise and impactful briefings and reports.
• Strong stakeholder management and influencing capability.
• The ability to analyse information, identify key issues and make practical recommendations.
• Confidence working independently while managing multiple competing priorities.
• Experience building effective relationships across diverse teams and stakeholder groups.
• A proactive approach to identifying risks, opportunities and improvements.
• Resilience and professionalism when dealing with challenging or sensitive situations.
• A collaborative mindset and commitment to achieving positive outcomes.

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Most importantly, you'll be motivated by meaningful work, enjoy solving complex problems and be excited by the opportunity to help shape decisions and outcomes that have organisation-wide impact.

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Hybrid working policy

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We are currently working to a policy of office attendance for three days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in our London office location in Portland Place, thrice per week.

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Our pay policy

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It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.