Chief of Staff - Operations

Responsibilities

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The Chief of Staff will provide administrative support to the executive team, assist with budget and project management, lead facilities management, and coordinate both internal and external communications. The Chief of Staff will also provide consultation on administrative issues with associated departments and facilitate interdepartmental coordination. This role will report to the SVP, Operations.

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The Four Main Areas Of Responsibility Are

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• Administration and Facilities
• Executive Support
• Project Management
• Assisting in Driving Key Initiatives

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As the Chief of Staff, you will be responsible to build critical relationships with all executive leaders. This will empower you to help effectively drive the missions and vision of the Owner. There is no task too big and no task too small for the Chief of Staff. You are required to lift where you stand and add value wherever needed. Additionally, you are to be the fly on the wall, observing and providing critical counsel and feedback to the executive team.

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Discretion and confidentiality are key to your success as you will be privy to sensitive personal and business information. You will be a trusted advisor to many leaders within the company.

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Strategic Alignment and Execution

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• Translate vision into execution: Turn big-picture operational goals into actionable plans and measurable milestones.
• Drive cross-functional initiatives: Coordinate between departments (Sales Ops, Contact Center Ops, Field Ops, HR, Finance, etc.) to ensure seamless implementation of operational strategies.
• Monitor KPIs and dashboards: Track progress on key operational metrics and prepare briefings or insights for the executive team’s review.
• Ensure alignment with company KPIs and Metrics: Partner with department heads to connect daily operations with long-term objectives.

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Operational Rhythm and Process Optimization

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• Assist with the executive team’s operating cadence: Plan and run key meetings (Ops reviews, leadership syncs, quarterly business reviews). Prepare agendas, pre-read materials, and follow-ups.
• Build scalable processes: Identify and streamline inefficient systems or workflows. Drive process improvement initiatives across the organization.
• Anticipate operational bottlenecks: Surface issues early and propose data-backed solutions before they escalate.

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Communication and Organizational Cohesion

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• Ability to act as proxy: Represent executive leadership in meetings or decisions when appropriate, ensuring consistency of message and intent.
• Facilitate upward and downward communication: Synthesize insights from frontline teams for executive decision-making, and cascade direction clearly to teams.
• Craft key internal communications: Draft memos, announcements, and updates to help the executive team communicate vision and progress effectively.

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Leadership Support and Leverage

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• Prioritize the executive team’s focus: Manage calendars strategically—protect time for deep work, strategy, and leadership engagement.
• Prepare for executive interactions: Conduct research, create briefing notes, and coordinate materials for board or leadership meetings.
• Build team alignment: Partner with HR and/or Operations leaders to ensure the leadership team is cohesive, accountable, and well-informed.

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Special Projects and Change Management

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• Lead special strategic projects: Own initiatives that fall between departments or require rapid mobilization—e.g., new system rollouts, M&A integration, or org restructuring.
• Champion change initiatives: Help teams adopt new processes, technologies, or priorities smoothly.
• Act as a force multiplier: Step into gaps where execution needs focus or temporary leadership until the right owner is established.

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Data, Insights, and Decision Support

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• Prepare executive-level analysis: Synthesize reports from finance, field ops, and sales into concise insights for decision-making.
• Identify trends and risks: Surface early warnings from data that might affect operational efficiency or customer outcomes.
• Maintain the “single source of truth”: Ensure all key metrics, projects, and deliverables are tracked in a centralized system or dashboard.

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Admin Team Management

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• Manage all EA’s & Office Managers: Ensure they all have weekly communication and follow up on their deliverables for executives. Perform monthly 1:1’s. Drive a high-performance culture and accountability culture.

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Qualifications

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• Experience working closely with senior executives.
• Strong analytical, organizational, project management, and communication skills.
• Proven experience as a Senior Executive Assistant with direct reports or other relevant administrative support and leadership experience.
• Highest level of discretion and integrity and the ability to handle and maintain confidentiality.
• Bachelor’s degree in business, management, or a related field, or equivalent relevant experience.
• Typically 7-10 years of progressive experience in business operations, strategy, consulting, program management, or executive leadership support.
• A proactive approach to problem-solving with strong decision-making skills.
• Professional level verbal and written communications skills.
• Familiarity with Canva and other presentation software.

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Skills

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• Customer Centric in communication.
• Google Chat, iMessage, Gmail, and Canva or Adobe Suite.
• Google Suite (Sheets, Docs, Slides) or Microsoft 365 (Word, Excel, PowerPoint).

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Company Perks

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At Moxie Pest Control we offer a total rewards package that supports the health, life, and career of our employees. The available plans and programs include:

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• Awards & Recognition
• Monthly Company Events
• Quarterly Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage and more
• 401K Plan
• Long- and Short-term Disability Coverage (Voluntary)
• Paid Time Off

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AAP / EEO Statement

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Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

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Moxie Pest Control absolutely prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties will not be tolerated.

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Other Duties

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.