Chief of Staff / VP Product Operations

About Nscale

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Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

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We thrive on a culture of continuous innovation, ownership, and accountability, where every team member takes pride in their work and brings strong standards and thoughtful urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is supported to do their best work. If you join our team, you'll be contributing to building the technology that powers the future.

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About The Role

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We're hiring a Chief of Staff/VP of Product Operations to be the operational "glue" that keeps a rapidly scaling product and delivery organization aligned, energized, and executing—especially as we prepare for a potential acquisition that could significantly increase the size of the company.

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This role reports into the Chief of Staff and partners closely with product leadership, the people team, and the broader VP group. You'll help ensure teams are aligned on meeting cadences, reporting frequency, and shared ways of working across squads—creating clarity across different workstreams, time zones, different platforms, products, and operating models.

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Your impact will be felt in how smoothly the organization scales and integrates: strong communication, crisp reporting, and pragmatic systems that help teams maintain momentum and deliver consistently. Done well, you'll protect what makes Nscale work—positive energy, great collaboration, and focus—while enabling the business to navigate major change without losing sight of priorities.

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What you'll be doing

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Lead integration and scaling through change

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• Drive the operational workstream for a potential acquisition and the integration of teams, platforms, and ways of working  
• Build alignment across multiple product lines and services to ensure smooth day-to-day operations during rapid growth  
• Establish clear coordination across time zones to keep execution moving and reduce friction between teams  
• Surface risks early (misalignment, unclear ownership, communication gaps) and put mitigations in place to keep teams performing at pace

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Create alignment through cadences, communication, and reporting

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• Standardize meeting cadences across squads to keep teams synchronized as the org scales  
• Own a consistent weekly reporting rhythm (what shipped, what's next, blockers) and ensure updates are shared in Slack  
• Enable concise, high-signal cross-team communication so workstreams stay coordinated and nothing falls through the cracks  
• Act as the "glue" between functions, ensuring teams stay aligned, engaged, and moving in the same direction

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Strengthen systems, tooling, and process discipline

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• Implement pragmatic processes and systems that make execution predictable without adding unnecessary overhead  
• Leverage Linear for task management, including integrations with Slack and GitHub, to keep work visible and up to date  
• Improve how information flows across squads and leadership, ensuring reporting is timely, consistent, and actionable  
• Bring strong systems thinking to design repeatable ways of working that scale with a growing organization

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Partner closely with leadership as the execution "right hand"

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• Serve as a trusted operational partner to product and functional leaders to keep priorities, execution, and comms on track  
• Hold leaders accountable to agreed cadences and deliverables by proactively following up and clearing blockers  
• Coordinate across VPs to maintain alignment and momentum across parallel streams of work  
• Keep a close pulse on team health and collaboration, helping ensure teams stay energized and effective through change

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KPIs

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• On-time integration of acquisition teams into Nscale ways of working (mission-aligned squads)  
• Weekly squad reporting consistency in Slack (updates, next steps, blockers) across all streams of work  
• Cross-team communication effectiveness and alignment to meeting cadences across time zones

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About You

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• Significant experience in operations, chief of staff, or product/portfolio operations roles supporting scaling teams  
• Proven change-management experience, ideally having supported a merger, acquisition, or large-scale organizational integration  
• Highly organized and process-driven, with strong systems thinking and a track record of implementing pragmatic operating cadences  
• Strong cross-functional skills—able to align multiple teams, workstreams, and leaders to consistent ways of working  
• Excellent communication and reporting discipline (e.g., clear weekly updates, risks/blockers, and progress visibility)  
• Comfortable driving alignment across time zones and different team cultures, tools, and delivery lifecycles  
• Able to operate with strong empathy and people instincts—building trust, maintaining team health, and keeping morale strong during change  
• Familiarity with modern product/engineering operating models (e.g., mission-aligned squads) and tooling like Slack, Linear, and GitHub integrations is a plus

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Nice-to-have

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• Experience in technology M&A (SaaS, platform, AI/infrastructure)  
• Product management or technical program management background  
• Advanced degree (MBA or related) or senior HR qualifications

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What we can offer you

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At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.

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Highly competitive US compensation package (base + bonus + equity), with performance reviews every 12 months. 🚀  

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Join one of the fastest-growing AI infrastructure companies — your chance to directly shape how global AI capacity is planned and deployed. ✨  

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Expect a dynamic progression plan tailored to your ambitions. Grow by leading critical cross-functional initiatives and shaping capital strategy — always with our full support.

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Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life's moments.

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Equal Opportunities Statement

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We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

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If there's anything we can do to accommodate your specific situation, please let us know.

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The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.

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For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.