Founder's Office

About Us

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We’re building the AI infrastructure powering the future of financial operations - starting with automating the most painful and complex workflows in loan servicing.

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• Backed by a16z and Y Combinator, with $65M raised in Series A funding.
• 8-figure ARR < 2 years already serving > 20% of the auto lending industry, and processing millions of real customer calls and transactions daily.
• Fully deployed with major financial institutions - not just PoCs.
• We are expanding into new financial services segments!
• In-person office culture in San Francisco, CA.

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We're fully integrated with our customers, own the full stack, and are moving fast to bring modern AI into regulated industries where precision, reliability, and performance matter most.

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The Role

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You'll sit in the Founder's Office and act as force-multiplier to the CEO and leadership team. This is not a "coordination" role—this is an execution role. You'll take ambiguous, cross-functional problems (GTM, product ops, compliance ops, customer delivery, internal cadence) and drive them to crisp plans, clear owners, and shipped outcomes.

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If you're the kind of person who can go from "figure out what's broken" → "write the plan" → "align stakeholders" → "project-manage to completion" without needing permission every step, you'll thrive here.

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What You'll Do

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CEO / Founder Enablement

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• Own the CEO's operating cadence: weekly priorities, OKR/KR tracking, meeting hygiene, decision logs, follow-ups.
• Turn leadership conversations into action: write crisp memos, capture decisions, assign owners, drive closure.
• Prepare internal/external meetings: briefs, stakeholder maps, agendas, talking points, and post-meeting execution.

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Strategic & Cross-Functional Execution

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• Run special projects across Product, Eng, Compliance, Sales, and Customer Success (often simultaneously).
• Build lightweight systems: dashboards, templates, playbooks, and operating routines that scale.
• Drive "0→1" initiatives: new customer onboarding plans, pilot definitions, KPI frameworks, pricing/packaging analysis, process redesign.

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GTM / Customer Delivery Ops

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• Support enterprise deal execution: proposal/SOW hygiene, pricing models, redline coordination, mutual action plans.
• Create customer-ready artifacts: exec-friendly updates, ROI/KPI reporting, launch comms, rollout plans.
• Own the details on high-stakes timelines: dependencies, risk flags, escalation paths.

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Compliance / Quality / Governance (core to our space)

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• Help operationalize compliance: tracking policy updates, QA workflows, audit-ready documentation, evidence collection.
• Maintain discipline around change management: what changed, why, who approved, what's the rollout plan.

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Internal Operations

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• Improve internal throughput: planning rituals, meeting structures, hiring process upgrades, tooling choices.
• Partner with Finance/BizOps on budgeting, vendor management, and operational metrics as needed.

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What Success Looks Like (First 90 Days)

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• You've built a reliable founder/leadership operating cadence (priorities, KPIs, decision logs, follow-up system).
• 2–4 cross-functional projects are moving faster because you're driving alignment and execution.
• Leadership is spending less time on coordination and more time on decisions.
• Customer launches and deliverables are cleaner: clearer owners, fewer surprises, tighter comms.

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Who You Are

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• High-agency operator: you proactively diagnose problems and drive solutions end-to-end.
• Structured thinker: you write clearly, make crisp plans, and turn ambiguity into concrete next steps.
• Low ego, high standards: you do what it takes, and you care about quality.
• Fast learner: you can ramp quickly in complex, regulated domains.
• Trustworthy: you handle sensitive information with discretion.
• Comfortable with intensity: early-stage pace, shifting priorities, and high expectations.

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Preferred Background (not Required)

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• 2–6 years experience in a demanding environment: startup ops, consulting, banking/fintech ops, product ops, investment/strategy, or founder-led roles.
• Prior work with enterprise customers and/or regulated workflows (finance, insurance, healthcare).
• Strong writing: memos, project plans, customer updates, specs.

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Skills We Care About

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• Project management (real execution, not just status updates)
• Exceptional written and verbal communication
• Analytical ability (Excel/Sheets, basic modeling, KPI design)
• Stakeholder management (execs + ICs, internal + external)
• Operational rigor (process, documentation, follow-through)

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At Salient, we’re building at the edge of AI - fast, focused, and with real ownership. Sprints and major launches move quickly, and we look for people who are energized by that pace and ready to collaborate in person 4 days a week in our San Francisco office.

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We also offer a benefits package designed to support our full-time employees: medical, dental, and vision coverage, a generous 401(k), and catered lunches.

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Compensation Range: $150K - $250K