Chief of Staff

Chief of Staff to CEO

London

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Your Role:

The Chief of Staff will act as a thought partner to the CEO, supporting delivery of the company’s highest priorities during a period of turnaround, performance improvement and organisational change. The role operates as an extension of the CEO, helping to maintain focus, pace and cross business alignment across the Executive team to translate into measurable outcomes. The position requires high emotional intelligence, and the ability to operate confidently in a fast-moving, high-pressure environment with credibility at Executive and Board level.

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Key Responsibilities:

CEO Partnership & Priority Execution

• Act as a trusted thought partner to the CEO on priorities, focus areas and key decisions
• Ensure the CEO’s time is aligned to the most critical business issues
• Prepare the CEO for Executive, Board and investor discussions
• Provide clear insight on risks, blockers and delivery gaps

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Turnaround Delivery & Cross-Business Alignment

• Support delivery of key turnaround and performance improvement initiatives
• Bring structure and pace to complex or ambiguous situations
• Work across functions to ensure alignment on priorities
• Identify risks, delays and dependencies early and drive resolution
• Ensure decisions made at Executive level are implemented at pace

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Executive Team Effectiveness

• Act as a central point of coordination across the Executive team
• Ensure clarity on priorities, ownership and timelines
• Support alignment across business units and functions
• Challenge constructively where delivery is off track
• Help maintain a culture of accountability and execution

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Operating Rhythm & Performance Governance

• Maintain a disciplined operating cadence across the business
• Ensure Executive forums are focused on decisions and outcomes
• Improve quality and clarity of reporting
• Support performance tracking against business targets
• Ensure actions agreed at ExCo / SLT are followed through

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Communication & Senior Stakeholder Support

• Prepare clear, concise updates and briefing materials for senior audiences
• Ensure consistent communication of priorities across the organisation
• Support alignment between the CEO, Executive team and wider leadership group

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Experience & Background

• Experience in management consulting, corporate strategy, transformation, or senior operational roles
• Highly developed interpersonal skills and high QA
• Proven ability to deliver in fast-paced or turnaround environments
• Comfortable working with senior stakeholders including CEO, Board and investors
• Experience managing complex, cross-functional initiatives

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What We Offer  

Wellbeing & benefits  

Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:

• 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
• Holiday Buying scheme
• Medicash plan, Wellhub, Cycle to Work scheme
• Private Medical Insurance at corporate rates
• Employee Assistance Programme
• Employee Discounts Benefit Hub
• 3 Development days
• 2 Charity days per year
• Pension Scheme
• Early Friday Finish at 4pm

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Personal growth  

Learning and opportunity is at the core of what we do - and that applies to you too!  

You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.  

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Our people  

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.

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As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.

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A little about QA  

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners in the last 3 years.

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Our Mission:  

We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world. We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.

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You can find out more about us at https://www.qa.com/about/careers/