Scaling Without Bureaucracy: How Lu Borko Builds High-Trust, High-Growth Teams

In this episode, we sit down with Lu Borko, Chief of Staff at Manychat, to unpack how fast-growing companies can scale without losing their edge.

Drawing from her experiences at Deliveroo, Intercom, and now Manychat, Lu shares how to build systems that support growth while keeping teams agile and aligned. We talk about the building blocks of operational excellence, the real work behind making an executive team act like a team, and how to lead without authority by connecting the dots others don’t see.

If you’re navigating scale, team complexity, or cross-functional friction this episode is for you.

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