Chief of Staff to the Founder/CEO

Location: Asheville, NC (Hybrid 1–2x per month or activity-based). Fully remote is possible in EST or CST time zones, contingent on experience and suitability.

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About Serve Freight: 

Serve Freight is a fast-growing freight brokerage with a mission bigger than logistics. We’re building a business grounded in excellence, integrity, and purpose—putting service first. Our team spans the US and Ukraine, with customer-facing roles in the US and back-office/support in Ukraine. 

As we scale, we seek a dynamic, entrepreneurial Chief of Staff to work directly with our CEO. This isn’t a traditional support role—it’s a high-impact position at the heart of our growth. You’ll turn vision into execution, drive alignment, and keep everyone focused on what matters most. This is for someone who thrives in fast-paced environments, wants to shape the backbone of a growing company, and is motivated by building durable systems and processes.

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What You’ll Do

• Operational Leadership: Own the CEO’s priorities and initiatives; ensure progress and momentum.
• Project Management: Track company-wide initiatives, maintain accountability, and drive milestones.
• Process Improvement: Identify inefficiencies and implement better systems, tools, and workflows.
• Meeting Prep & Follow-Through: Structure agendas, capture actions, and ensure next steps.
• Internal Communication: Extend the CEO’s reach to keep the team aligned and focused.
• Research & Analysis: Provide data and recommendations to support decisions.
• Execution Partner: Fill gaps—from vendor coordination to special projects—to maintain momentum.
• SOP Creation: Assisting the CEO with creating SOPs to standardize workflows.
• OKRs / EOS Alignment: Assisting the CEO with incorporating OKRs (or EOS) to drive quarterly goals.

Requirements

What You Bring to the Table

• 3+ years in strategy, operations, consulting, or Chief of Staff roles (logistics or service-based preferred).
• Experience supporting C-level executives or in a Chief of Staff/Executive Assistant capacity.
• Strong project management and organizational skills; thrives on structure and follow-through.
• Excellent written and verbal communication; ability to distill complex ideas.
• Tech-savvy with quick tool adoption.
• Balance of strategic thinking and hands-on execution.
• Dependable, resourceful, and able to thrive in a fast-paced startup.
• Experience with Monday.com (or similar), HubSpot, Slack, PowerPoint, Excel, and AI tools. Front.com a plus.
• Prior management consulting, investment banking, VC, or PE experience is a plus.
• Bachelor’s in Business, Finance, Logistics/Supply Chain, or related field; MBA a plus.
• Bonus: Freight, logistics, or supply chain experience.

Benefits

Why Join Us

• Mission-driven culture: A values-first company with service at the core.
• High-impact exposure: Work closely with the CEO and leadership on scaling a logistics business.
• Shape the future: Help design systems, processes, and culture.
• Clear career trajectory: Growth opportunities as the company expands.
• Dynamic work: Your scope evolves with the company.

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Next Steps If you’re excited to build the backbone of a fast-growing company and bring a practical, hands-on mindset, we’d love to hear from you. Please submit your resume and a brief note on how you’d align an executive team around top priorities.

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