Chief of Staff

About Mainland

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Mainland is a fast-growing marketing, media, and technology company serving franchise brands, multi-unit operators, and private-equity-backed platforms. We sit at the intersection of content, data, AI, and growth, and we’re building a company designed to scale—with people, systems, and culture that can grow with it.

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We’re hiring a Chief of Staff to act as a force multiplier for leadership and the organization as a whole.

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The Role

This is a high-impact, highly visible leadership role. You will help run the company day-to-day—owning operations, driving internal alignment, leading people initiatives, and ensuring Mainland scales with clarity, accountability, and momentum.

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You will work directly with the CEO and leadership team to turn strategy into execution.

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This role is ideal for someone who:

• Thinks like an operator
• Cares deeply about people and culture
• Loves building systems that make teams better
• Wants real ownership and influence
• Is outgoing and influential

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What You’ll Own

Operations & Execution

• Translate company strategy into clear priorities, goals, and operating rhythms
• Own internal planning, OKRs, and cross-department execution
• Improve processes across accounts, delivery, and internal workflows
• Identify bottlenecks early and drive solutions to keep the business moving fast and clean

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Culture, Leadership & Recruiting

• Be the keeper of the culture—values, standards, and accountability
• Lead recruiting efforts across the company (role definition, hiring process, interviews, onboarding)
• Build strong onboarding and performance feedback systems
• Support managers with structure, clarity, and expectations

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Human Resources Ownership

• Own HR operations: policies, compliance, performance reviews, compensation tracking
• Partner with leadership on org design, role clarity, and career paths
• Help resolve people issues with empathy, fairness, and firmness
• Ensure we are scaling responsibly and professionally

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Leadership Partner

• Act as a thought partner to the CEO and leadership team
• Prepare leadership meetings, track decisions, and ensure follow-through
• Surface issues early and bring structured solutions
• Keep the company aligned, informed, and moving in the same direction

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What We’re Looking For

• 5–10+ years of experience in operations, chief of staff, consulting, or senior leadership roles
• Strong people leadership instincts—culture matters to you
• Exceptionally organized with strong written and verbal communication
• Comfortable operating in ambiguity and building structure from scratch
• High emotional intelligence and sound judgment
• Experience in fast-growth, agency, tech, or services environments is a plus

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Why This Role Is Special

• Real ownership—not a support role
• Direct access to leadership and strategic decision-making
• Opportunity to shape the company’s culture and future
• A seat at the table as Mainland scales into its next chapter