Chief of Staff to SVP of Strategy & Ops

About Our Client

The company exists to build the Internet as a public resource accessible to all because they believe that open and free is better than closed and controlled. When you work, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give a chance to make a difference in your life every single day. Join to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Why Work Here?

The company is a non-profit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser. Now, with more than 225 million people around the world using their products each month, they’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Their work focuses on diverse areas including AI, social media, security and more. And they’re doing this while never losing their focus on their core mission – to make the internet better for people.

The company is wholly owned by the non-profit foundation. This means they aren’t beholden to any shareholders — only to their mission. Along with thousands of volunteer contributors and collaborators all over the world, employees design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About The Role

The Chief of Staff to SVP, Strategy & Ops is a strategic partner and force multiplier, enabling high-leverage execution across the company’s growth-critical domains: strategy, monetization, data, advertising, customer experience, trust & safety, and business operations. This senior role is central to driving coherence, speed, and impact across the most pivotal cross-functional initiatives.

This is a builder-operator role for someone who can architect operating models, drive executive forums, and embed accountability frameworks—while also getting hands-on to resolve bottlenecks and deliver outcomes.

This role is distinct from other portfolios and is designed for a proven leader ready to help steward the organization’s role in transformation and deliver execution excellence in a rapidly evolving business.

Key Responsibilities

Strategic Program Leadership
- Lead or co-lead cross-functional, high-impact initiatives within the company (e.g., optimization projects, AI integration initiatives).
- Operationalize strategic imperatives into workstreams with timelines, clear milestones, and cross-org accountability structures.
- Resolve cross-functional ambiguity and execution misalignment by coordinating with the SVP’s senior leadership team and other execs.

Team Operating Model & Governance
- Design and evolve the operating rhythm for Strategy & Ops: QBRs, offsites, leadership forums, and cross-functional check-ins.
- Ensure Strategy & Ops priorities are integrated into strategic planning, execution dashboards, and board-level communications.
- Maintain shared operating artifacts like team-wide scorecards, authority matrices, initiative tracking, and milestone reviews.

Cross-Org Collaboration & Communication
- Serve as the connective tissue between Strategy & Ops teams (includes: Strategy, Monetization teams, Ops, Data, Ads Product & Eng) and peer organizations.
- Lead the coordination and content development for strategic planning inputs, OKRs, investment proposals, and executive narratives.
- Support org-wide storytelling by drafting SVP communications and presentation materials.

Decision Support & SVP Leverage
- Act as a strategic advisor and counsel to the SVP—helping prioritize time, decision-making focus, and organizational attention.
- Drive clarity, structure, and action in ambiguous or emergent strategic opportunities.
- Represent the SVP in meetings and working groups when needed, ensuring progress continues without introducing friction or overhead.

Org Effectiveness & Culture Enablement
- Champion operating efficiency, working to “lift the load” across teams by identifying redundant processes and unlocking execution velocity.
- Role-model a culture of mission-first, high-trust, low-ego collaboration—driving cross-team accountability and alignment without drama.
- Act as a cultural barometer — surfacing emerging team dynamics, spotting where clarity or support is needed, and helping the SVP calibrate leadership energy/focus as the team expands its remit and internal influence.

Experience

• 12+ years of experience in business operations, strategic program management, or Chief of Staff roles, preferably within product-led or mission-driven tech companies.
• Experience running executive-level operations or complex programs involving multiple functions (e.g., strategy, marketing, product, data).
• Proven success managing high-visibility initiatives in ambiguous, evolving org environments.
• Prior work with executive leadership, boards, or strategy teams is strongly preferred.

Skills & Attributes

• Exceptional operator: able to zoom out to strategy and zoom in to execution bottlenecks—without skipping a beat.
• Clear communicator, able to synthesize complexity into crisp plans and materials for execs and ICs alike.
• Trusted influencer who can lead without authority in high-context, high-trust environments.
• Systems thinker with a bias for structured execution, crisp prioritization, and unrelenting clarity.
• Deep alignment with mission and values.
• Be proactive, move fast, communicate early, and ship results.

What you’ll get:

• Generous performance-based bonus plans to all regular employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

Salary Range

US Tier 1 Locations $216,000—$288,000 USD
US Tier 2 Locations $199,000—$265,000 USD
US Tier 3 Locations $184,000—$245,000 USD