Chief of Staff, Marketing

About the Opportunity:

The organization is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. The hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, the program delivers real-time intelligence while prioritizing privacy and responsible innovation.

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This team is a high-performance, low-ego group driven by urgency, collaboration, and bold thinking. Working here means tackling big challenges, moving fast, and continuously improving. It is intense but deeply rewarding for those who want to make an impact.

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With nearly $700M in venture funding and a $7.5B valuation, the organization is scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, this could be the place for you.

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Reporting to the CMO, the Chief of Staff (Marketing) is the operational linchpin for the entire marketing org, owning strategy cadence, operating rhythms, analytics, and the end-to-end tech stack. You will run marketing like an efficient operating system: architecting the full-funnel lifecycle capabilities, building attribution that leadership trusts, and turning data into decisions at weekly, quarterly, and annual horizons. You will be the integrator across Brand and Creative, PMM, Demand Gen, Lifecycle, Social, and Paid, driving planning, execution, measurement, and continuous improvement. You will also be a culture carrier, building team togetherness, facilitating offsites, and leveling up how the team works.

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Key Responsibilities:

• Own the marketing operating system: annual and quarterly planning, OKRs, scorecards, and weekly business reviews; ensure crisp alignment with Sales, Product, Finance, and RevOps.

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• Lead strategy and operations for the full marketing portfolio, driving prioritization, resourcing, and execution against company goals.

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• Build and own the marketing analytics function, pipeline modeling, mix modeling, multi-touch vs last attribution, forecasting, incrementality testing, and executive dashboards.

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• Architect and deliver a best-in-class marketing tech stack in partnership with channel owners, as well as Engineering and Product.

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• Support CMO in the business of marketing: budget planning, vendor management, SOWs/MSAs, capacity modeling, quarterly reallocation to highest-ROI initiatives.

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• Create the experimentation engine: A/B and multivariate frameworks across web, paid ads, lifecycle, and creative; codify learnings into playbooks.

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• Drive executive communications: monthly business reviews and performance narratives that connect spend to revenue outcomes.

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• Be the culture lead for Marketing: design team rituals, offsites, standups, retros, and learning forums; champion process improvements that increase speed and accountability.

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• Act as chief integrator for cross-functional initiatives to land on time, on budget, on message.

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Requirements:

• 10+ years in Marketing Operations/Analytics/Strategy roles at high-growth tech or platform companies.

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• Deep expertise in attribution (MMM, MTA preferred), lifecycle automation, and data infrastructure.

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• Proven operator who has built and scaled a modern marketing stack and reporting layer end-to-end.

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• Strong program management muscle: can orchestrate complex, multi-team programs with clear milestones, owners, risks, and tradeoffs.

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• Finance-literate: budget planning, forecasting, vendor negotiations, and ROI modeling.

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• Excellent communicator and culture builder; trusted partner to executives and a steady hand in high-stakes moments.

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Feeling uneasy that you haven’t ticked every box? That’s okay; many have felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. The organization encourages you to break the status quo and apply to roles that would make you excited to come to work every day.

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90 Days at the Organization:

The organization is a results-oriented culture and believes job descriptions are a thing of the past. The team prescribes to 90 day plans and believes that good days lead to good weeks, which lead to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as Chief of Staff.

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First 30 Days

• Meet the team. Audit current operating model from a cross-functional processes standpoint as well as the tech stack, data layer, and reporting perspective. Identify critical gaps in attribution, lifecycle, and governance.

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• Stand up the Marketing Weekly Business Review with a single source of truth dashboard.

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• Define what the organization’s version of best in class, full funnel automated marketing looks like, and the 12-month stack operating model. Align with CMO.

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First 60 days

• Implement early tracking and reporting changes.

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• Ship re-architected lifecycle journeys for top segments with clear triggers (activation, expansion, retention).

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• Create the experimentation framework (web, ads, lifecycle) and publish the first playbooks and backlog.

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90 Days and beyond

• Deliver the QBR/ABR cadence, OKR framework, and quarterly budget reallocation model tied to ROI and pipeline impact.

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• Roll out the foundational stack upgrades and automate executive reporting.

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• Play a central role in planning a Marketing offsite and process retro.

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• Prepare long-term investment thesis looking beyond 12 months.

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Location

The organization is building the impossible, together. To drive innovation through in-person collaboration, priority is given to candidates in key hubs: Atlanta, Austin, Boston, Chicago, Denver, Los Angeles, New York City, and San Francisco. While the energy of hub communities is valued, remote work is embraced and applications from exceptional talent across the United States are welcome.

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Compensation:

The salary range for this role is $180,000 to $250,000, as well as stock options.