Chief of Staff

Job Description:

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

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The Chief of Staff acts as a force multiplier for the CEO, ensuring that priorities are executed effectively across the company. They provide strategic and operational support, streamline decision-making, and ensure alignment between the CEO and leadership team.

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What Success Will Look Like

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Strategic Support 

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• Partner with, and report to, the CEO on company vision, strategy, and key initiatives.
• Drive alignment across the executive team on strategic priorities.
• Work across teams to conduct research and prepare analysis to support high-stakes decisions.
• Anticipate issues, surface risks, and provide data-driven recommendations.

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Operational Excellence

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• Manage the CEO’s calendar, time and priorities, ensuring focus on the most impactful areas.
• Lead cross-functional initiatives, ensuring execution against goals.
• Design and optimize company operating cadences (e.g., leadership meetings, OKRs, board prep).
• Track and report progress on strategic initiatives to the CEO.

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Communication & Alignment

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• Serve as a trusted liaison between the CEO and internal/external stakeholders.
• Draft communications, presentations, and reports for leadership, board, investors, and employees.
• Ensure clear, consistent messaging of the CEO’s priorities across the company.

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Leadership Leverage

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• Act as a sounding board for the CEO, providing candid feedback and alternative perspectives.
• Handle confidential matters with discretion.
• Step in as a proxy for the CEO in meetings when needed.
• Coach and support senior leaders on delivering outcomes aligned with CEO priorities.

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Who You Are & What You've Done

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• Experience in management consulting, strategy, investment banking, or operations at a high-growth tech company.
• Strong analytical, problem-solving, and project management skills.
• Excellent communication and executive presence.
• Ability to balance strategic thinking with hands-on execution.
• High EQ, discretion, and ability to influence without formal authority.
• The role will be based in our Foster City office and in-office environment. 

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The expected salary range for this full-time position is $150,000 - $200,000 + equity + benefits. The actual level and compensation are determined by several factors, such as your qualifications, professional background, and relevant experience.

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To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com