Chief of Staff - AI, Operations & Systems

Ignition Consultants | Boston/Remote | Full-Time

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About Ignition Consultants

Ignition Consultants is a premier fractional CFO firm serving venture-backed companies from startup through growth stage. Founded by CFOs for the next generation of CFOs, we've helped clients raise over $2 billion in funding while building the finance organizations that enable sustainable scaling.  

Our team of seasoned finance professionals serves as Chief Financial Officer, VP Finance, or Controller for numerous venture-backed companies. We specialize in capital raising, financial modeling, and establishing the processes that enable CEOs and Founders to focus on building their enterprises.

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The Strategic Role

We're seeking a Chief of Staff to build and optimize the operational systems that enable our CFO team to deliver exceptional client value. This role is central to our growth strategy - creating the systematic foundation that allows our finance professionals to focus on high-value strategic work rather than administrative tasks.

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This isn't just operational support - you're building the competitive advantage that differentiates Ignition Consultants in the fractional CFO market.

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What makes this role exceptional:

You're joining a small, nimble team that's scaling rapidly. Your impact is immediate and visible - the systems you build today directly enable tomorrow's growth. No bureaucracy, no endless meetings, just smart people building something meaningful together.

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What You'll Build  

Process Architecture  

• Design systematic workflows for client onboarding, delivery, and retention  
• Build scalable systems that maintain quality while enabling growth  
• Create automation frameworks that eliminate repetitive tasks  
• Establish quality assurance processes for consistent service delivery  

Revenue Operations  

• Optimize accounts receivable processes and aging management  
• Implement systematic collection workflows and client communication  
• Build performance dashboards and KPI tracking systems  
• Streamline vendor management and partner relationships  

Technology Integration  

• Leverage automation tools (CRM, ERP, workflow platforms) for operational efficiency  
• Integrate AI-enhanced processes where appropriate to improve delivery  
• Ensure seamless data flow between systems and stakeholders  
• Build reporting capabilities that provide actionable insights  

Client Experience Enhancement  

• Develop systematic approaches to client lifecycle management  
• Create communication frameworks that build trust and retention  
• Implement feedback loops for continuous service improvement  
• Coordinate between internal team members and client stakeholders

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What We're Looking For  

Professional Services Foundation  

• 5+ years operations management in professional services, consulting, or finance  
• Direct experience with CFO services, accounting firms, or similar client delivery environments  
• Proven track record managing client relationships with focus on retention and satisfaction  
• Quality control experience maintaining high standards while improving efficiency  

Systems & Operations Expertise  

• Process design - ability to architect systematic workflows from scratch  
• Automation mindset - comfortable implementing technology solutions for efficiency  
• Integration perspective - understands how systems connect and reinforce each other  
• Scalability focus - builds for growth, not just current needs  

Revenue Operations Experience  

• Accounts receivable management - systematic collection processes and aging  
• Vendor relationship optimization - partner management and revenue collection  
• Performance measurement - KPIs, dashboards, and systematic reporting  
• Financial operations - revenue recognition and reporting in professional services  

Technology Comfort  

• Platform experience with CRM, ERP, and workflow automation tools  
• Data organization - skilled in analysis, reporting, and insight generation  
• AI integration - comfortable working with AI-enhanced processes where appropriate  
• Systems thinking - understands technology as enabler of systematic operations

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Why This Role Matters

Your systems will directly enable:  

• Strategic client focus - CFO team spends more time on high-value work  
• Consistent delivery - systematic processes that build client trust  
• Scalable growth - operations that support systematic expansion  
• Competitive positioning - operational excellence as differentiation  

The small team advantage: Every system you build has immediate impact. You'll work directly with founders and senior CFOs, see results quickly, and help shape the company's trajectory. This is the opposite of corporate bureaucracy - it's nimble, entrepreneurial, and rewarding.  

This role offers strategic impact - your work directly influences Ignition's market position and growth trajectory.

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Professional Growth Opportunities

• Strategic influence - your systems enable competitive positioning  
• Technology integration - build experience with AI-enhanced operational workflows  
• Revenue responsibility - direct impact on systematic revenue generation  
• Team coordination - work with seasoned CFO professionals  
• Process mastery - develop expertise in professional services operations  

Compensation & Benefits

• Competitive salary reflecting strategic importance of role  
• Performance bonuses tied to system efficiency and revenue improvements  
• Flexible arrangements including remote work options  
• Professional development in operations, technology, and AI integration  
• Growth opportunity - this role scales with company expansion  

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What is The Application Process?  

We read every application carefully - this is a core role we're excited to fill with the right person who can drive our operational excellence forward. Your written response is invaluable to us.

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Please share: (to Contact: Craig at analyst@ignitionconsultants.com)  

Specific examples of systematic process improvements you've implemented in professional services  

• What was broken? How did you fix it? What were the measurable results?  

Your approach to building automation systems that scale with growth  

• Walk us through your methodology for designing scalable operational workflows  

Tell us about your operational mindset  

• Describe a complex project or situation you coordinated - how do you think through all the moving parts?  

Interest in AI-enhanced operations and systematic workflow optimization  

• Where do you see AI adding value to professional services operations?  

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We genuinely want to understand your thinking and experience - detailed responses help us identify the right fit for this strategic role.  

• This role is available immediately with competitive compensation reflecting strategic importance to Ignition Consultants' growth and market positioning.