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COS is a generalist role - identify 1-2 areas where you can become an SME to add value

Listen to understand, not to respond!

Be kind, be curious, have courage!

Get good at "farming"! You need to build scale by learning how to farm work from the organization.

Lead from in front and behind

80/20, listen/speak

TBD (2 weeks in!)

Patience!!

Listen!

Always think ahead! Being proactive is the key to success.

Try to avoid the “us vs them” mentality that sometimes surfaces among leadership teams

Anticipate, anticipate, anticipate - and be indispensable.

I'm still learning and would like to expand my knowledge to become a COS. I think the best tip would be to a good gatekeeper and listen.

Stay calm!

Ego has no place here - develop a passion for anonymity.

The team you build is the company you build

Learn to handle ambiguity.

Progress over perfection. Keep moving things forward.

Build bridges, not barriers

The ability to effectively project manage yourself is key, makes rolling with the punches way easier

Ground all decisions in data but don’t get stuck in analysis paralysis

Figure out what are your CEO's big priorities and take the medium/small priorities off their plate

Only a few weeks in but have the team build their "User Manuals!" Very insightful!

Inbox visibility with the CEO is a game changer (we use our own product for this!)

Listen to what people say, don't just hear them.

Quickly earn trust by identifying shared goals, exercising vulnerability, and doing what you say.

Set boundaries/guidelines with manager/CEO early.

Always pay attention to the small things

Stay humble, you'll be in the spotlight someday!

Too new to role to be giving pro tips.

Ask questions (right time, clever twist, great insights)

Force company into written culture. 1) formal doc reads and 2) purge slack

Daily syncs with principal are critical

Learn to speak for yourself and your exec as two separate entities

Establish communication norms and expectations with your executive as early as possible.

Transparency and communication are at the core of success in this role

set boundaries!

Be agile and proactive

Upscale the execs by upscaling yourself

Don't listen to too much advice. Every organization is unique, so your role will be unique.

You have to ask the right questions to get to a place where change can happen

If you’re seeing a gap, step up and do your best to fill it.

regularly chat w/ management, whether formally or informally, to get to know all pain points

Be organized AF. Monitor the emotional level of the conversation and use that to ask good questions.

Empathy and listening - you need to be able to see things through others view to make progress

Be the source of truth - Know every important company metric daily, and watch your influence rise.

Never assume alignment. Ask explicit questions.

Always use a fact-based approach! Make decisions without ruffling feathers by prioritizing the data

Read the room

Speak with every team member at least once a quarter - keeps you grounded and aware across levels.

Automate as much as you can. How you + your exec/org spends time is everything.

Anticipate and listen

Send out an agenda to every meeting, no matter how small

Know yourself and have a plan, but get to know others and understand theirs.

Automate everything - Microsoft Flow, Zapier... makes you look awesome + superpowers efficiency!

I couldn't live without Superhuman

Never use your executive's name to get a desired outcome.

Your team is everything - ask them what they want more often

Build trust among your leadership by finding ways to help them, put their needs before your own to start. How can you make their day to day a bit easier to build that bridge.