Director | Chief Of Staff

Cambridge, MA
Hybrid ✅
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Apply before: 
Feb 25, 2024

Job Summary

As a member of the Finance Tech Chief of Staff team, you will drive strategy development and operationalization of critical efforts that support the organization, our business customers and teams across the company. In this role you will work with the Senior Leadership Team to glean inputs and shape strategies which will focus on Engineering Excellence, Operations, and the growth and development of the Engineering team more broadly. This role will require strong relationships with smart and passionate leaders across Finance, Finance Tech and the company to develop the necessary strategic partnerships. You will be challenged to excel and lead alongside the brightest talent in the industry. At Capital One, our rich culture is fueled by passionate leaders who strategically contribute to Diversity, Inclusion and Belonging.

Some examples of projects may include Engineering Excellence, Operational Efficiency, Associate Development, OKR delivery, Organizational development and more. These efforts will require interactions, facilitation, and influencing across all levels.

What You’ll Do :

  • Partner with leaders across the broader Finance Tech, Finance Business, and Enterprise teams to support the development, engagement, alignment and delivery of strategies and plans
  • Be a force-multiplier driving the effectiveness of the team
  • Independently create action plans and path forward for horizontal projects as well as execute and report on status of efforts
  • Partner closely with the leadership team and key partner teams (Finance, Cyber, HR, etc) to develop mechanisms aligned to deliver strategic horizontal efforts
  • Deliver ad hoc requests to support the needs of the leadership team and company

Basic Qualifications:

  • Bachelor’s Degree
  • At least 7 Years of experience in Project Management
  • At least 3 years of experience in managing senior stakeholders across business functions
  • At least 3 years of experience in writing communications and presentations for leadership and non-leadership audiences

Preferred Qualifications:

  • Masters degree
  • 8+ years of experience in Project Management
  • PMP, Lean, Agile or Six Sigma certification
  • 3+ years of experience in Product management or product operations

In order to be successful in this role, you should be passionate about our customers, clients and technology. Excellent interpersonal skills, communication, and leadership skills will be critical for success. Success depends on building rapport and credibility with multiple stakeholders across the organization. The candidate must be agile and flexible in fast-changing, undefined situations, and in an “every day is different” type of environment.

The successful candidate will be:

  • A source of positive energy, inspiration and motivation for the organization.
  • A self-confident strategic thinker.
  • An operator, capable of decomposing ideas and vision into strategic framework, goals and executable plans.
  • Resilient in the face of challenges and ability to understand others perspectives and work to influence leaders to a mutually beneficial outcome.
  • Maniacally focused on data, to drive our progress.
  • A facilitator, leading with decency and principles to influence and drive to outcomes.
  • Experienced at seeing patterns and commonalities that can create a bigger picture out of small pieces, anticipating what’s around the corner.
  • Able to dive deep and demonstrate excellent attention to detail.
  • Action oriented, always leaning in and moving with a sense of urgency.
  • Results-oriented and able to get things done.
  • A multi-tasker, able to handle multiple priorities in parallel, and extremely well organized.
  • Never satisfied with the status quo, consistently pushing incumbent thinking, and driving towards a better tomorrow.
  • An amazing listener, deep thinker who can read people, understanding with compassion what they’re hearing and seeing.
  • An effective communicator, able to develop a strategic narrative and comfortable with storytelling across all levels of the organization.
  • Able to collaborate with others at a variety of levels across the organization.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Apply for this jobContact employer
Apply before: 
Feb 25, 2024

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