Director of Operations

The Job Description

• Interested in taking on a new, strategic role focused on growth and development within mid- and enterprise customers?
• Would you like to lead a team of highly dedicated and skilled technical experts and managers?
• Keen to join Crayon US which has been recognized as one of the fastest Growing Tech Companies by Deloitte?

Practical Information:

Location: North Carolina, United States | Work arrangement: Remote | Team Size: 9 | Reports to: Senior Vice President, Operations & Service Delivery | Visa Requirements: Valid working visa for US | Language Requirements: Fluent/professional English, written and verbal | Learn more: www.crayon.com

As our new Operations Director, you will become part of our cross-functional Finance & Operations Team. As such, you will manage and lead a team of operations and support specialists and be responsible for the effective and successful management of resources, productivity, quality control, and support as established and set up for the Operations Department. In addition, your main objectives include enhancement of operational procedures, systems, and principles that enable information flow and management, business processes, reporting and identifying opportunities to optimize and streamline systems.

Key Responsibilities:

• Develop, document, and implement a service billing organizational structure that is in accordance with Generally Accepted Accounting Principles
• Enable and support our sales and delivery teams, collaborating with senior management to deliver on our strategic roadmap
• Recruit, select, train, assign, schedule, and manage the operations and support team
• Provide operational insights and guidance for strategic planning and reviews, along with developing and executing action plans
• Work closely with General Manager and management team to set and/or implement policies, procedures, and systems and follow through with implementation

Your Competencies:

• Minimum 5 years’ experience with Operations Management, ideally within the technology sector
• 3 years in leadership role, including managing and developing teams
• Proven experience in a senior operational role within a B2B technology or software resale/distribution environment
• Strong strategic thinking and planning abilities with a track record of aligning team objectives with company goals
• In-depth understanding of business operations, process design, and systems integration

About you:

• Strong strategic thinker and have planning abilities with a track record in aligning team objectives with company goals
• Demonstrated experience in managing and developing teams
• You possess excellent analytical, communication and stakeholder management skills

At Crayon, we are deeply committed to fostering a culture of diversity, equity, inclusion, and belonging (DEIB). We believe that diversity in all its forms strengthens our team and enhances innovation and effectiveness. We welcome applications from individuals of all backgrounds, regardless of race, color, age, origin, religion, sexual orientation, gender (identity), genetic information, neurodiversity, disability, or any other basis protected by local laws and regulations.

When filling vacancies, we prioritize equally qualified candidates who bring diverse backgrounds and experiences, helping to enrich our team dynamics and foster a vibrant, inclusive work environment.

If you require any assistance or reasonable accommodation during the application process, please let us know.

Apply to join an award-winning employer!