Chief of Staff

Job Title: Chief of Staff  

Location: New York, NY  

Reports To: CEO  

Direct Reports: None  

Cross-Functional Influence: All global company functions  

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Role Overview  

The Chief of Staff (CoS) partners directly with the CEO to drive company-wide execution excellence, ensuring that strategic objectives are translated into measurable outcomes and accountability is enforced across the organization. This is a highly strategic and operationally critical role, responsible for aligning functions, monitoring performance, resolving cross-functional dependencies, and enforcing standards for hiring, promotion, and progression.  

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Core Mandate  

Turn strategy into enforced accountability. The CoS ensures that plans, targets, and expectations set by leadership are consistently measured, reviewed, and delivered against.  

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Key Responsibilities / Ownership Areas  

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1. Company Performance & KPI Management  

• Own the company-wide KPI architecture, including defining KPIs, assigning owners, and setting reporting cadence.  
• Oversee weekly, monthly, and quarterly performance reviews to monitor progress and identify areas requiring attention.  
• Ensure KPIs are tied to strategic goals and drive transparency across the organization.  
• Ensure global staffing laws and regulations are met, managing third-party HR and legal support teams.  
• Ensure all employee audits including global right-to-work checks, contractual compliance, and record-keeping meet audit pass standards.  

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1. Hiring, Talent & Employee Onboarding Governance  

• Own hiring governance, including role scorecards, hiring processes, and quality bar enforcement.  
• Ensure all new hires meet established role expectations and align with organizational priorities.  
• Provide guidance on hiring decisions and intervene when necessary to maintain standards.  
• Own and maintain all recruitment platforms, ensuring global legal compliance.  
• Manage the full employee onboarding cycle, ensuring legal requirements are met for Europe, UK, USA, and UAE.  

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1. Compensation, Progression & Review Frameworks  

• Implement and maintain review frameworks linked to pay, role continuity, and career progression.  
• Monitor and enforce alignment between performance and compensation or promotion decisions.  

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1. Cross-Functional Coordination & Escalation  

• Resolve cross-functional dependencies to keep strategic initiatives on track.  
• Escalate issues that cannot be resolved within functional teams.  
• Require recovery plans with clear deadlines for underperforming initiatives or teams.  

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1. Accountability & Enforcement  

• Ensure hires meet role scorecard requirements.  
• Manage promotions or pay increases in line with evidence.  
• Escalate chronic underperformance to leadership for review.  
• Ensure consequences are applied fairly and consistently to maintain accountability across the organization.  

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Skills & Experience Required  

• Proven experience in senior operational, strategic, or program management roles, ideally in high-growth global organizations.  
• Strong experience with performance management frameworks, KPIs, and executive-level reporting.  
• Demonstrated ability to influence and drive accountability across multiple functions without direct line management.  
• Exceptional problem-solving, cross-functional coordination, and decision-making skills.  
• High level of discretion, integrity, and professionalism.  
• Strategic thinker with operational skills  
• Comfortable enforcing accountability and making tough decisions when required.  
• Strong communicator with executive presence and ability to work across global teams.  
• Results-oriented, detail-driven, and proactive in identifying and resolving bottlenecks.  

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Salary  

$140,000-$150,000  

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Benefits:  

• Contributed HealthCare Package  
• Vision Care  
• Dental Care  
• Life Insurance  
• Employee Discount  
• Paid Annual Leave & Paid Annual Leave Accrual Scheme