Technical Operations Support

Netherlands
Hybrid ✅
Full-time
Apply for this jobContact employer
Apply before: 
May 22, 2024

Job Description

Company Description

Trust Wallet is the world’s most inclusive, chain-agnostic, self-custody wallet that serves tens of millions users globally. Trust Wallet provides a secure, seamless and intuitive gateway to the crypto and NFT ecosystems. Our users are able to send, receive, stake, mint and store across 4.5+ million cryptocurrencies on 66+ blockchains, including Bitcoin, Ethereum, BSC, Polygon, Solana, Avalanche, etc. Our developer community of different projects relies on us to reach millions of their users, build their own wallets, and grow crypto adoption.

If you’re passionate and motivated by building cloud-based microservices and highly scalable APIs, we invite you to join us to build innovative crypto architectures and advance technologies that will accelerate the delivery of web3 innovations to our users.

Job Description

  • This role is responsible for delivering internal support to the Customer Support team at Trust Wallet. Embedded in the Customer Support team, your job will be to serve as the guru for any technical questions the team may have related to their work.
  • You will also be responsible for helping to analyze, reproduce, and document any technical issues with our products and own the escalation of these issues to relevant business groups within the company.
  • You will also need to develop a keen understanding of customer needs in order to distill insights from customer feedback into product improvement feedback for a technical audience to consume.
  • To this end, you will need to build and maintain ongoing relationships with multiple stakeholders, both internally and externally.
  • This will be a challenging role, so be prepared to perform in a fast-paced and high pressure environment.

Qualifications

  • Min 2 years of experience in a technical support, or customer support engineer role.
  • Ability to understand, investigate, and troubleshoot complex technical issues.
  • Strong communication skills with internal and external stakeholders as well as native-level proficiency in both spoken and written English
  • Expert-level knowledge of Web3 technologies including blockchain, self-custody wallets, and decentralized finance.
  • Ability to read and analyze smart contracts and trace the flow of funds on the blockchain.
  • Experience working closely with product and engineering teams in product-focused companies is a plus.

Additional Information

Why work at Trust Wallet?

  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities.
  • Work alongside diverse, world-class talent, in an environment where learning and growth opportunities are endless.
  • Tackle fast-paced, challenging and unique projects.
  • Work in a truly global organization, with international teams and a flat organizational structure.
  • Enjoy competitive salary and benefits.
  • Balance life and work with flexible working hours and casual work attire.

Apply today to join our team in building the world’s most trusted and secure crypto wallet and enable a decentralized future for everyone.

Trust Wallet is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Apply for this job
Apply before: 
May 22, 2024
Contact employer
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