Chief of Staff

Job Description

Dorsia is seeking a Chief of Staff who will play a pivotal role in driving Dorsia’s operational strategy and effectiveness. The ideal candidate is not afraid to get their hands dirty, with exceptional organizational skills, a proven track record in effective cross-functional alignment and program management, and outstanding stakeholder management abilities in a dynamic, fast-paced environment. The Chief of Staff will be a key partner to the President, SVP, Finance, and CEO, providing strategic direction and oversight across all facets of the organization.

In this role, you will:

• Act as a strategic advisor and decision proxy for the President and SVP, Finance, ensuring alignment with the organization's goals and objectives
• Drive the execution of the leadership agenda, including program implementation, OKRs, accountability measures, and providing status updates focused on results and velocity
• Facilitate communication and decision-making processes, acting as an interface to move decisions forward up to the CEO and down into the organization effectively
• Set the agenda for weekly Leadership Team meetings, ensuring a focus on strategic priorities, operational efficiency, and actionable outcomes
• Serve as an externally facing representative of the organization as needed
• Spearhead special projects and initiatives, aligning them with strategic objectives and ensuring their successful implementation and integration within the organization
• Enhance organizational effectiveness by improving integration and alignment across various functions and teams
• Develop and present materials for investors and the board, playing a key role in stakeholder communication
• Coordinate cross-functional teams to enhance efficiency and achieve results, fostering a culture of collaboration and high performance
• Identify and resolve operational inefficiencies and bottlenecks, implementing solutions to streamline processes and boost productivity; adopt a mindset of continuous improvement
• Manage investor relations, including preparing materials, updates, and coordinating investor meetings and presentations
• Stay informed about industry trends, competitive dynamics, and market changes to inform and shape the company's strategic response

What we’re looking for:

• Bachelor's degree in Business, Management, or a related field; MBA preferred but not required
• Proven experience in a strategic and operational leadership role, preferably within a similar capacity as Chief of Staff, corporate strategy function, or management consulting
• Demonstrated ability to drive strategic agenda, manage complex projects, and implement operational excellence with a focus on results and velocity
• Strong decision-making capabilities and the ability to act as a proxy for senior leadership in a variety of contexts
• Exceptional communication and interpersonal skills, with the ability to navigate complex organizational structures and foster collaboration and consensus
• Strategic thinker with a hands-on approach to problem-solving and execution
• Flexibility and adaptability to manage high-level external engagements and represent the organization professionally
• Passion for hospitality, technology, and a genuine interest in contributing to the growth of Dorsia
• Willingness to work long hours under pressure in a high-stakes deadline-driven environment
• Occasional travel as needed

Compensation & Benefits:

• $120,000 - $130,000 (depending on experience) + meaningful equity
• Flexible PTO
• Medical, dental and vision insurance
• FSA
• Commuter benefits
• Free membership to One Medical
• Teladoc
• Talkspace
• Kindbody
• 401(k)
• In-office lunch 2 days a week
• Employee Dining Credits

Work Location

This role is located fully onsite in our Miami office.

Our Core Values

Lead with hospitality. We respect the craft and precision that are intrinsic to the hospitality industry. We are a team diverse in background and thought, built to be the connective tissue between artists, chefs, diners, and members.

Mise en place. We are persistent in preparation, prioritization, and focus to anticipate our customers’ needs to create a powerful platform rooted in simplicity and elegance. And we know that details matter, which is why superior design is crucial to our brand ethos. Thoughtful design is baked into everything we do—our product, brand, creative, culture, and beyond.

Go around the table—then commit. We know creativity takes feedback and iteration, and differing opinions can lead to healthy debate. While we encourage all voices to speak up and be heard, we are geared toward action and unify around the decision once it's made. Sometimes an individual idea or project may not be what’s best for the company, so don’t be afraid to kill your darlings.

Our product is our signature dish. We are a product and marketing-led organization. Protecting our brand and vision needs to be top-of-mind with every move we make.

Optimize turn times. We are creating beautifully-designed, tech-forward solutions to automate all sides of our business: for members, restaurants, and employees. And we’re laying a data-rich foundation to enable all stakeholders to make better decisions and enjoy the finer things in life.

Savor it. We eat slowly and celebrate the wins we share with those around the table. We’re in this for the long-haul, so enjoy the ride.

Stay hungry. We can change the world or someone else will. We believe in a sense of urgency to keep pushing toward our goals. And there’s always room for dessert, because there’s always more to do.