Key Takeaways: Managing EAs
Managing EAs:- If you have never been in a supporting/administrative role before the goal is less about understanding their exact day to day and more about being a partner to help them succeed.
Preparing for an EA to join the team:- Before an EA joins the team for the first time, it is helpful to spend some time working with your to do list and re-identifying items that they can take off your plate (as a CoS or as an Exec)- Start a playbook - What does being an EA at X Company mean? - These aren't the tactical tasks they do. It is more about the goals and larger expectations for the role- With a CoS and EA, it is often helpful to brand the team as Office of the (Exec) - When working within an ‘office’ structure it is important to clearly define each role and understand where you complement each other.
Question Bank for Team Meetings or 1:1s: - What are you hearing around the org?- What do you need from me?- How can I best support you?- Do you have the right tools and resources?- How can we all help each other?- What has been the most helpful to you in your role?- What blockers are you having?- What is not working? (In your role, or in your department)
Possible Meeting Structures:- Daily stand ups for 15 minutes with Office of [Exec]- Beginning and End of week check ins with Office of [Exec]- Weekly Stand ups with Office of [Exec]
Reporting Structures:- Many EAs prefer to report directly to their exec to build that partnership. However, they still like to be a team and meet regularly with other EAs in the org to thought-partner and build a community. - If the exec isn’t going to be handling the performance management and career pathing portion for the EA, that might be when they report into a different person, such as a CoS or a centralized function.