Product Operations Associate

About Us

At Vida, we help people get better — and we’re helping the healthcare system get better, too.

Vida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches and leading medical institutions — coupled with an easy-to-use app with award-winning content.

We focus on chronic conditions — like diabetes, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US.

By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

Responsibilities

• Learn Vida’s program delivery systems in order to plan and operationalize end-to-end workflows that optimize for member engagement and clinical outcome success.
• Facilitate the design and implementation of new sub-scale interventions alongside Product, Program Design, Data, and Clinical teams stakeholders.
• Support the execution of existing processes through bug triaging, documentation maintenance, and SLA monitoring.
• Ensure adherence to rigorous verification protocols, uphold process archetypes, and continuously improve processes after release.

Qualifications

• 2+ years prior experience in a blend of technology and operations.
• Experience iterating on manual workflows built from scratch and offering suggestions for new efficiencies and automations.
• Hand-ons project management experience, specifically utilizing Atlassian tools including Confluence and Jira to document processes and track work timelines.
• Able to both rigorously document and operate a new process from the ground up. This could include setting up and using tools like Braze, Big Query, Google Sheets, and more.
• Intermediate knowledge of SQL, able to solve simple questions using data in absence of reporting.
• Knowledge of agile methodologies and how to apply related strategies to project execution.
• Highly organized, detail-oriented and can communicate clearly and concisely both verbally and in writing.
• Advanced level SQL skills a PLUS
• Previous experience working in Braze a PLUS

You’ll Love This Job If

• You want to make an impact. You thrive off of helping others and want your work to make a difference in our members' lives, while also advocating for their needs.
• You are a people person - you know how to communicate effectively to build trusting and lasting partnerships with many different types of people, teams, and stakeholders.
• You have a critical and analytical mindset. You understand how all the components of a process fit together and believe in the value of making data-driven decisions; you continuously monitor the efficacy of your workflows through metrics tracking.
• You are extremely resilient, and comfortable working in a constantly evolving environment. You embrace ambiguity and speed while maintaining a bias towards action.

Benefits & Perks

• Competitive compensation with meaningful stock options
• Medical, Dental, Vision, Disability and Life Insurance
• Healthcare FSA Plan
• Dependent Care FSA Plans
• 401k Program
• Flexible PTO Policy
• Paid Parental Leave
• Pet Insurance
• 10 Paid Company Holidays
• Access to a Vida Health Coach and the full Vida app
• New hire home office stipend
• Communication stipend
• Training and leadership development programs
• Significant opportunities for growth and development as the business grows

$75,000 - $110,000 a year

Salary is based on regional location and individual experience/evaluation.

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.