Business Strategy and Operations Manager

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About The Role

As a Business Strategy & Operations Manager, you’ll be a partner to our Chief Revenue Officer, providing administrative and project management support. You will work side by side with them, and play a key role in the day to day operations of a company in hyper-growth mode, to help increase productivity and drive effectiveness.

This position reports to our Chief Revenue Officer, and has the opportunity to be based remotely in the US.

What You’ll Do

• Calendar Management: Coordinate and manage the CRO's schedule, including arranging meetings, appointments and travel arrangements.
• Communication Liaison: Serve as the primary point of contact for the CRO.
• Document Management: Prepare and edit correspondence, reports, presentations, and other documents on behalf of the CRO.
• Meeting Coordination: Organize and facilitate meetings, including preparing agendas, taking minutes, and ensuring follow-up on action items.
• Relationship Management: Build and maintain effective relationships with internal and external stakeholders, including clients, partners, and team members.
• Information Management: Manage and maintain confidential information with discretion and professionalism.
• T&E Management Org-Wide: Oversee and manage the T&E budget for roughly 400 employees globally
• Special Projects: Assist the CRO with ad-hoc projects and initiatives as required, demonstrating flexibility and adaptability to changing priorities.

Skills You’ll Bring

• Bachelor's degree in Business Administration or related field preferred.
• 5+ years proven experience as an Executive Administrative Assistant or similar role, supporting C-suite executives.
• Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively in a fast-paced environment.
• Excellent communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in Google Suite.
• Strong interpersonal skills, with the ability to build rapport and collaborate effectively with diverse teams.
• Discretion and confidentiality in handling sensitive information.

Dialpad Benefits And Perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation And Equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, Time-off, And Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing Education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.