My name is Tim and I’m the EVP, Chief of Staff at Backbase.
I'm really keen to connect with the CoS community to learn and compare notes, share best-practices and find (even more) inspiration in this role. I've been in this type of role for 5+ years now so I'd happily share my experiences with others.
What is Backbase?
# Backbase is a software company, that built the world’s leading Digital Banking Platform (whitelabeled to 150+ banks globally for powering their digital channels).
# We’re usually the driving force behind an incumbent bank’s digital transformation, as the platform of choice - leapfrogging them by at least 5 years of not reinventing the wheel (e.g. if they self build, they will reinvent what we already have industrialised for them).
Example customers: ABN Amro, Natwest, Royal Bank of Canada, HSBC, Pictet, Navy Federal Credit Union etc.
# We’re an Amsterdam-founded and still completely privately-held PaaS / SaaS company. Yes we did a funding round of $120mio last year, but that was just to fortify the balance sheet. We’re a break-even business / moving to profitability again in Q3 < all of this by design.
The Founder/CEO is building the company already for 20 years, is a visionary leader and incredibly passionate.
So who is Tim in Backbase?
# I’ve been with Backbase now for 9+ years, where I’ve been working alongside the Founder/CEO growing the business from merely 10mio ARR all the way to the 250mio ARR of today. We’re on track to double this around 2026. Good fun!
# In all growth cycles I’ve been able to grow along, I ran departments (e.g. Solutions Engineering, Strategy and ad interim CMO for 2 years) to either just close the gap and/or to grow my experience and follow whatever I was passionate about at that point in my career. Primary starting point has always been: what’s going to grow the business?
# As of start of 2023, we finally completed the C-suite, which allowed me to literally work alongside the CEO as the CoS (which I was already informally doing next to my usual roles in the management team). As CoS can be interpreted as EA/PA, and I’m certainly not, we agreed that this is a a full-swing C-level role, and hence it’s EVP CoS.
# I’m based out of beautiful Haarlem in the Netherlands, close to the beach, together with my wife and 2 daughters.