Over 12 years of experience in the IT industry as a lead Business System Analyst, Program, Product, and Vendor Manager. Goal-driven professional with progressive management experience and expertise that are highly applicable to business management programs. Ability to deliver personalized customer service, provide strong business relationships, make real-time decisions, resolve issues quickly, and have a proven track record of delivering quality programs. Passionate about bringing a company's CRM to a unified state to provide a 360-degree view of a customer, reduce churn and attrition cost, increase marketing effectiveness, and customer loyalty.As a PMO leader, I am passionate about bringing transparency, accountability, and most importantly successfully delivering on projects.
