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Strategy and Ops Manager

Boston, MA
Aug 16, 2022
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Dispatch continues to revolutionize the home service experience for brands, service providers, and end customers just like you. Dispatch is in an exciting period of growth, as we recently announced a growth raise and acquisition of Youreka, the leading no-code mobile automation product built on the Salesforce platform.

This is a terrific opportunity for a highly self-motivated individual to join our team and immediately gain exposure to the top strategic issues facing the company. As a **Strategy and Operations (BizOps) Associate **you will play an important role in evaluating the company’s most important initiatives and provide valuable insight and analysis that will influence the strategic direction of the company. You will report to Dispatch’s CFO and collaborate frequently with the CEO and full Executive Leadership Team.

Your role in working on all strategic and financial initiatives will be critical to driving our mission forward.


  • Partner with the full Dispatch leadership team across Product, Engineering, Sales, Marketing, Customer Success, & Operations to provide analytical rigor and strategic thought partnership
  • Work closely with the executive team and Board members to implement strategic initiatives and transformation efforts across the company
  • Manage investor relations, collaborate frequently with the Vista Equity Partners team and prepare Board of Directors’ presentations
  • Lead cross-functional projects supporting strategic objectives for the Dispatch executive team (e.g., market sizing, customer segmentation, value positioning / competitive differentiation, etc.)
  • Support Dispatch CFO and work with the broader Finance & Accounting team in building revenue forecasts, budgets and analyzing monthly financial performance
  • Build financial models related to major enterprise deals to analyze pricing models, contract economics, etc.
  • Provide ad hoc reporting and business intelligence support


  • BS/BA required. Degree in Finance, Business Administration, Engineering or other quantitative fields of study is a plus
  • 1-3 years of experience in management consulting, investment banking or private equity, strategy/biz ops or financial analyst at a high-growth technology company
  • Fluency in Excel and PowerPoint required
  • Interested in startups and the technology industry
  • Demonstrated leadership and communication skills
  • Able to manage multiple projects simultaneously and thrive in a fast-paced startup culture


  • PROACTIVE: Acts without being told what to do, while bringing new ideas to the company, and demonstrating tenacity and willingness to go the distance to get something done. Has an ownership mindset and the drive to tackle complex, ambiguous problems.
  • ANALYTICAL: Excellent quantitative and financial analysis skills, comfortable navigating a data-driven business environment to assist in delivering business insights. Able to structure and process qualitative or quantitative data and draw insightful conclusions. Analyze and challenge details, data, and facts prior to making decisions and ensure that important decision-making data is maintained accurately for repeated examination as required. Exhibits a probing mind and achieves penetrating insights.
  • POSITIVE: High energy, thrives in a dynamic, fast-paced, and growing organization. “Can-do-attitude,” versatile and willing to take on what needs to be done to move the business forward. Enthusiastic, exhibits passion and excitement over work. Optimistic, positive, open, and objective toward others.
  • **HIGH STANDARDS: ** Quality orientation, expect personal performance and team performance to be nothing short of the best. Accountable, responsible and driven to meet and exceed personal objectives. Follow through on commitments, live up to verbal and written agreements. A Doer, roll up your sleeves, get it done, demonstrate high degrees of diligence.
  • EFFICIENT: Able to produce significant output with minimal wasted effort and demonstrating strong ability to organize, plan and focus on key priorities, while also making sure that important details do not slip through the cracks.
  • COLLABORATIVE: Strong “people orientation”. Work well in groups by being open to ideas. Can disagree without being abrasive or intimidating. Reaches out to peers and cooperates with supervisors to establish collaborative working relationships.
  • COACHABLE: Open to feedback. Solicit feedback and use it as a means to improve personal development. Flexible and adaptable, can adjust and respond to changing priorities and conditions effectively.
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