Sr Manager | Chief of Staff

Richmond, VA
Hybrid ✅
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Dec 5, 2023

Center 1 (19052), United States of America, McLean, VirginiaSr Manager, Chief of Staff

External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.

This involves focusing on innovation and opportunity related to long term well being for our associates, customers, and communities. On the intersection between business and social impact. On disruption and dreaming of a better way. This is the language of changing things for the better.

This associate on the External Affairs Strategy and Engagement team will execute, collaborate on, and lead as appropriate substantive and significant projects and activities often clearly related to delivery and enablement. The associate’s work will involve a focus on delivering business value through identifying, facilitating and tracking critical transformation and continuous improvement opportunities across EA.

Chief of Staff Responsibilities include:

Strategic Efficiency

  • Directly support the Community Finance leadership team in all Chief of Staff related activities, with a particular focus on leadership support, operating routines, enterprise connections, and program execution
  • Influence, develop, and own a principled approach to highlighting and monitoring key deliverables across the organization

Operational Excellence

  • Be a force-multiplier driving the effectiveness of External Affairs and specifically Community Finance
  • Collaboratively develop, implement, and iterate management practices to enable transparency, efficiency and effectiveness of the Community Finance organization
  • Own timely execution of monthly and quarterly horizontal reporting deliverables related to strategic and operational priorities
  • Advise leadership utilizing institutional knowledge, network of relationships in and out of the organization, and dedication to helping amplify impact
  • Partner with Admin team to evaluate and manage meeting schedules and time commitments

Broader EA and Enterprise Engagement

  • Maintain meaningful engagement with a wide range of associates and broader professionals motivated by and dedicated to a shared vision of a better future
  • Increase broad awareness of and celebrate the career interests, talents, and great work of your fellow associates
  • As needed, offer other ad-hoc consulting or operational support to major projects or organizational needs/opportunities

Basic Qualifications:

  • At least 4 years of experience in strategy consulting, advising internal or external clients, or a combination of the two
  • At least 3 years of experience in change management, continuous improvement, or business transformation, or any combination of the three

Preferred Qualifications:

  • 3+ years of experience offering advising or consulting services to executive level clients, external or internal
  • 2+ years of experience working in a corporate function (e.g. but not limited to risk, finance, audit, legal)
  • 2+ years of work related social impact, racial equity, ESG, shared value, or corporate social responsibility, or any combination thereof
  • 2+ years of work with political, media, or regulatory stakeholders, or any combination of the three
  • 2+ years of work involving organizational design, staffing, budgets or other levers for executive decision-making

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $195,200 - $222,800 for Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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