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Senior Director, Business Operations

San Francisco, CA
Apr 22, 2021
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Apply before: 
May 22, 2021

Who we are:

We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house, starting a family, or becoming debt free. We aim to be at the center of our members’ financial lives, so they can get their money right.  By joining SoFi, you’ll help shape a brighter financial future for our 1.8+ million members—using innovative, mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad, we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees.  Join us to invest in yourself, your career, and the financial world.

The role

Business Operations helps the business grow faster and operate more efficiently. We’re seeking a Sr. Director of Business Operations to support SoFi’s Money, Invest, Credit team (MIC) in delivering the next phase of SoFi’s growth. You will be the trusted partner for the Executive Vice President and her leadership team to define strategy, then drive efficient and scalable execution. This is your opportunity to showcase a breadth of strengths: strategy, analysis, financial modeling, problem-solving, performance management, cross-functional project management, and more.

What you’ll do:

  • Assess strategic growth opportunities in collaboration with the business unit and the cross functional leadership
  • Take complete ownership of projects and initiatives, carefully managing business case, scope, dependencies and milestones
  • Help drive accountability throughout an organization by setting up operating cadence/rhythm that bridge strategy, execution, and performance management (e.g. OKRs, business reviews)
  • Actively participate in BU’s long-term and short-term strategy, priorities and goals, while ensuring that they seamlessly integrate with SoFi’s full suite of consumer products
  • Manage a small team of who support Business Units within MIC
  • Coordinate with BizOps counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation
  • Perform ad-hoc activities as requested by the Business Unit Leads

What you’ll need:

  • 10+ years of experience leading cross-functional teams that combines strategic thinking with tactical execution,
  • Passion to learn, grow our business, and support our mission of helping members get their money right
  • Ability to break down challenges/opportunities, build a strategy, write an action plan, identify resources, and project-manage to completion
  • Use data to drive strategy, execution, and optimization
  • High EQ to build relationships across all levels, departments, and personality types to lead without direct reporting lines
  • Track record of performance in a high growth, dynamic environment
  • Bias toward action, strong analytical skills, and solid business judgement
  • Eagerness to roll up your sleeves to get things done (even the unglamorous things)
  • Expert communication and presentation skills and the confidence to articulate, present and debate your recommendations with anyone
  • Ability to balance and prioritize multiple work streams for different stakeholders

Nice to have:

  • Experience in management consulting, investment banking and/or business operations
  • Experience in Fintech
  • MBA

Why you’ll love working here:

  • Competitive salary packages and bonuses
  • Comprehensive medical, dental, vision and life insurance benefits
  • Generous vacation and holidays
  • Paid parental leave for eligible employees
  • 401(k) and education on retirement planning
  • Tuition reimbursement on approved programs
  • Monthly contribution up to $200 to help you pay off your student loans
  • Great health & well-being benefits including: telehealth parental support, subsidized gym program
  • Employer paid lunch program (except for remote employees)
  • Fully stocked kitchen (snacks and drinks)   SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

California Consumer Privacy Act (CCPA) When you apply to a job on this site, the personal data contained in your application will be collected by SoFi (“Controller”), which is located at 234 1st St, San Francisco, CA 94105 and can be contacted by emailing Controller’s data protection office can be contacted at Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. We may have collected the following categories of Personal Information: - Identifiers, such as name, contact information, online identifiers - Personal information, as defined in the California customer records law, such as name, contact information, education, employment, employment history - Audio, electronic, visual and similar information, such as images and audio, video or call recordings created in connection with our application and interview process - Professional or employment-related information, such as work history, prior employer, information relating to references, CV, details of qualifications, skills and experience, human resources data and data necessary for benefits and related administration services - Inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics. - Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, sex (including gender, gender identity, gender expression, sexual orientation, veteran or military status, etc. upon your voluntary disclosure.Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.

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