Manager | Learning Strategy and Leadership Development

Toronto, ON
Hybrid ✅
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Dec 8, 2023

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Learning Strategy & Leadership Development

Manager, Leadership Development

Our Learning team is at the forefront of unlocking our associate’s potential through opportunities that challenge them to grow at every stage in their career. We provide a best-in-class learning and development experience for employees and leaders, and we have fun along the way. We are seeking an exceptional L&D Manager who will be responsible for the design, curation, event management, and continuous improvement of our leadership development strategies. We’re looking for an individual who is passionate about developing inclusive leaders and enabling them to build and support high performing teams.

Reporting to the Senior Manager (Head) of L&D, you will be accountable for developing, curating and enabling programs and practices that support developing exceptional people leaders. In this role, you will work with, develop and maintain strong relationships with the larger Talent Experience team, Senior Leaders, HR Business Partners, Enterprise subject matter experts and external partners to weave content and outcomes into meaningful experiences.

What you will do:

  • Work with the Sr Manager, Head, L&D to serve as a strategic partner in how to apply learning and development solutions to business needs; partner closely with Business Leaders, Human Resources and wider Enterprise Learning & Development Team to develop and/or deploy innovative learning solutions
  • Assess needs and develop engaging, meaningful, and pragmatic short-and long-term L&D strategies for our Leaders of Tomorrow and Leader of Leaders segments
  • Design and implement learning programs that build employee capabilities, positioning associates to succeed in their current jobs and develop skills to enable their continued growth
  • Embed Diversity, Inclusion, and Belonging across all programs
  • Collaborate with enterprise partners globally to identify practices that may be meaningful in the local context
  • Use analytics to measure the impact of investments in learning and development to the overall talent and business strategy.
  • Facilitate engaging learning experiences with associates at all levels, including executives
  • Evaluate, manage and deploy learning investments in third party tools and partnerships when appropriate, including budget, vendor, and partner management

What you will bring:

  • Strategic orientation with proven ability to set a vision, chart a path, and deliver with high impact
  • Data informed solutions to influence & obtain buy-in from multiple stakeholders
  • Track record of building a leadership development strategy, including needs evaluation
  • Best practices and external trends
  • Exceptional communication skills across stakeholders at multiple levels
  • A strong bias for continuous improvement
  • Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts
  • Experience with emerging and leading technologies, thought leadership, and learning approaches across disciplines

Basic Qualifications:

  • Post secondary diploma or degree
  • 5+ years of relevant experience
  • Experience in developing innovative and inclusive leadership development programs
  • Expert facilitator who can engage audiences at various levels
  • Intellectual curiosity
  • Passion for enabling individuals and organizations to thrive

Preferred Qualifications:

  • Experience managing people directly and indirectly
  • Entrepreneurial spirit
  • Project management mindset

Working with us

How do we do things at Capital One Canada? We listen — to our people, and to our customers. We change with the times and have adopted a flexible hybrid model. Associates working in the hybrid model are expected to come into the office 3 days a week across Tuesdays and Thursdays, reserving Mondays and Fridays as company-wide virtual days. As was true before the pandemic, expectations of being in the office will be balanced with personal life flexibility.We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One we’re committed to diversity, inclusion and belonging . We strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and inclusive behaviours are embedded in everything we do to positively impact associates. Strive to build a culture where diverse perspectives are valued, innovative ideas are encouraged and to help challenge the status quo and create the best outcomes for everyone.

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness center discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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