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Manager, Business Operations

Glendale, CA
Apr 17, 2021
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Apply before: 
Jun 9, 2021

At ServiceTitan, we are on the path to building the Operating System of the Trades. We are seeking a Manager, Business Operations who will be instrumental in enabling us to achieve this vision. This position will report to the Head of Customer Success Operations and Transformation and will be responsible for driving transformation projects to scale Customer Success globally. This is a critical role that leads and manages cross-functional projects across the company with focus on both scaling operations and improving customer experience (e.g., making customers successful).

As our Manager, Business Operations you will:

  • Lead strategic Operational Excellence projects to achieve top business objectives of ServiceTitan. Help set and refine aspirational goals with senior leaders
  • Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology
  • Design innovative solutions to enable seamless operations across functional boundaries using business operational principles
  • Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across global operations to ensure consistent execution at scale
  • Build productive and positive relationships across all levels to drive influence and effectively develop, champion, and launch sustainable design solutions
  • Coordinate with enablement groups (e.g., learning & development) to build specialized training to successfully deploy new solutions
  • Build and track a comprehensive project plans and ensure successful project completion
  • Deliver presentations regarding project direction and recommendations to Senior Leadership

To be successful in this role you will need:

  • Minimum of 2-5 years experience at top management consulting firm and/or high growth SaaS company in the operations & technology sector
  • Bachelor’s degree in Business Administration or technical field. MBA or advanced degree preferred, or comparable level of experience
  • Significant cross-functional project management experience with ability to drive through obstacles and manage to deadlines
  • Strong problem solver (to include process redesign, root cause analysis, and cost/benefit analysis)
  • Comfortable dealing with ambiguity and bias toward action
  • Excellent verbal and written communication skills, including MS Word and PowerPoint
  • Knowledge of Lean or Six Sigma (preferred)
  • Experience with common SaaS business applications such as Salesforce, Gainsight, Talkdesk (preferred)

About ServiceTitan

ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit

Perks & Benefits

1. Work/Life Balance: flexible work schedule, flexible PTO 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.

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