Workstream

Workstream

Head Of Business Operations

Full-time
San Francisco Bay Area
Apr 3, 2021
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Who we are

Workstream (www.workstream.us) transforms the way deskless workers work, starting from automating their hiring and onboarding workflows. We help companies to streamline the hiring process with workflow automation, SMS communication and machine learning. Our clients include Jamba Juice, McDonald's, Westin, Marriott, Uber, Subway, Dunkin', Panera Bread, Coupa Cafe, Sightglass Coffee, Equator Coffee and more.

We are a team from Stanford, MIT, Google, Y Combinator, Harvard, Cornell, Yelp, Qualtrics, Glassdoor, WeChat and more and are backed by investors including Peter Thiel's Founders Fund, Charles River Ventures, Basis Set Ventures, CEO Zoom, CEO DoorDash, Peterson Ventures, Heartland Ventures, Jay Z, Joe Montana, James Harden, Chairman of Louis Vuitton, and more.

Global at our core, we are headquartered in San Francisco, and have presence in the US, Europe, China and Singapore from day one.

Culture is very important to us and we encourage you to read about our Values and see these resonate with you here: https://docs.google.com/document/d/1SHaeKG3IUy_1kE0y8FRnM8PPoEdMS0gmNIsSP3dG-3A/edit

We are a rapidly growing company with a team of over 60 people that is looking for our first recruiter on the team. We are on an important mission to empower local businesses and deskless workers to do better work.    In the past year, over 30 million people has lost their jobs, and with Workstream, we have the opportunity to take part in the 2021 Great Re-hiring to help millions of people to get jobs faster and to help local businesses re-open and re-hire.    Here is an article we wrote about it - https://www.linkedin.com/pulse/2021-great-rehiring-desmond-lim   This is an opportunity to be part of a fast growing post series A SaaS company that have grew rapidly 3X in team size in the past 12 months, and yet be a key founding member in the US and Bay Area, and have the opportunity to work closely with the founders. Our founding team comes from MIT, Y Combinator, Google, Cornell, Yelp, and more and have many years of experiences in building startups from the ground up.    Here is a video of our co-founder and CEO, Desmond Lim sharing more about Workstream and the role - https://youtu.be/azuzZ2guY_I

Here's more information on Workstream

https://techcrunch.com/2020/05/07/workstream-a-platform-for-deskless-work-raises-10-million-to-serve-local-businesses/ https://www.forbes.com/sites/frederickdaso/2020/02/06/workstream-a-staffing-automation-startup-helps-small-businesses-hire-hourly-workers/?sh=5ba0f37e306b https://www.bloomberg.com/news/articles/2020-05-05/in-the-pandemic-era-the-new-hiring-manager-is-now-a-chatbot

The role

As Head of Business Ops, you will be working closely with the co-founders to build out these teams over the next 6-24 months, including figuring out who we need, what we need, and getting the right people/team in place.

Strategy - support founders on company strategy, board deck, fundraising with data

Special projects - 0 to 1 projects as the company experiments new GTM strategies. Such as account management, business development, product partnerships

Company ops - finance, legal, OKRs, KPIs, international operations

Interim lead for other ops teams - act as the interim ops leader in revenue ops, people ops, and help find leaders to lead up each team

Some activities in each function may include:

Company Ops - Finance - Legal - Fundraising - Office admin - OKRs & KPIs - International company ops, visa

Rev Ops - Data - Salesforce / business systems / tools - Forecasting - Incentive compensation - Performance management -- dashboards for AE/OBS/CSM/etc - Support Operations

People Ops - People Ops - Recruiting - Career ladders - Training & development - Culture

Business development - Corporate deal sales/BD - Exploring partnerships with software partners  - Account Management

Product partnerships - Payroll partnership end to end - Security

Responsibilities

How to be successful in this role

We are looking for someone that can grow with our team over time. You have a scrappy, hands-on attitude to hit the ground running.

You will succeed if you have a startup mentality of “getting sh*t done”, and you will grow as the company scales. If you are looking for a relaxed 9-5, please back away slowly. If you are insanely bright, hard working, humble, and looking to build a career on the ground floor of an exciting and fast-growing software-as-a-service (SaaS) business, this is for you.

What we offer

- An opportunity to be an early employee at a high-growth SaaS company and work directly with the founding team; - Full-time employees are offered comprehensive medical benefits; - A globally-distributed team who deeply cares about each other and shares ideas; - A belief that productivity is measured by output and not facetime; - Flexible, schedule with a “use it how you need it” vacation policy - we don’t believe in capping or earning hours. We trust our team to get the job done and rest/recharge as they see fit. - Help drive the culture of Workstream as we grow!

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