GTM Strategy Manager

Raleigh, NC
Remote âś…
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Apply before: 
Jan 14, 2023

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About The Team

Instrumental in the success, effectiveness and scalability of our Dialpad Sales Organization, our operations teams are critical to the employees and customers of Dialpad. The Sales Operations organization is responsible for delivering the absolute highest levels of support and visibility to our Sales teams to ensure we are delivering on industry leading efficiency across the Sales org. Using your problem-solving skills, technical aptitude with reporting tools, and cross functional relationships, this role will aim to support and assist our internal teams to drive success and efficiencies for the sales teams.

Your role

As a member of the Sales Operations team, you will be a leader on the team to help drive success and efficiencies for the Sales teams. You will focus on providing reporting, insights, and process support. You will respond to and work internal questions and requests regarding data accuracy, reporting needs, best data practices and other ad-hoc requests. This is a team that requires quick and accurate responses with a high level of attention to detail. This is a work-from-home position.

What You’ll Do

  • Act as a liaison for sales between internal teams to develop effective sales strategies
  • Spearhead analytics efforts in support of growth and operational excellence to deliver the sales top priorities
  • Work cross functionally to develop and streamline processes
  • Devise high-level sales strategies in response to emerging trends and opportunities
  • Generate ad-hoc reports and dashboards to analyze KPI’s and Sales effectiveness
  • Research and analyze data to support sales forecasts and recommendations
  • Direct weekly sales calls with market and segment leaders
  • Support the annual planning process end to end to assist with the Sales GTM Strategy
  • Develop QBR and executive presentations with key insights and recommendations
  • Create and model sales and compensation plans
  • Assist in the development of Territories and Quotas
  • Implement new technologies as needed to support the sales teams
  • Respond to internal inquiries via email ticketing system, phone and chat

Skills You’ll Bring

  • Minimum 5+ years’ experience working in an operations role
  • English business fluency required
  • Experience working in successful customer-centric hyper-growth companies
  • Salesforce experience required
  • Experience with a BI Tool (DOMO, Microsoft PowerBI, Tableau, etc.)
  • Strong analytical ability and able to prioritize multiple projects
  • Attention to detail and experience working with large complex datasets
  • Exceptional written and verbal communication skills, analytical skills, and ability to follow detailed processes
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately
  • Strong business acumen to ensure we are asking the right questions from the requestor in order to deliver on reporting or analysis that adds value
  • Ability to work cross departmentally

Who You Are

  • Able to work 9am - 5pm Western, Central or Eastern Time
  • Positive team player who embraces a team-first attitude and contributes to overall team success
  • Willing to learn and take on new challenges each day
  • Able to adapt quickly to an ever-changing environment
  • Goal oriented and motivated to meet and exceed established KPI’s
  • Excited to work with data and find ways to improve our current processes
  • Able to establish rapport and gain situational awareness quickly within our cross functional teams
  • Experience with SaaS providers an asset

Dialpad Benefits And Perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.


We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation And Equity

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Benefits, Time-off, And Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, home office equipment, gym membership costs, a variety of wellness events, and more!

Continuing education

Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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