Fulfillment Operations Business Strategy - Summer 2021 Internship

San Mateo, CA
Feb 16, 2021
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We’re looking for open-minded individuals who want to expand the ways technology can help people. We work fast, collaborate, and celebrate as a team. We’re united by a commitment to shaping Tile’s culture around the needs of our colleagues and customers, and by our desire to build a diverse and welcoming workplace.

Tile’s Mission

We solve real problems with technology to make people’s daily lives better.

At Tile, we recognize that daily life is challenging. We lead busy lives filled with family, friends, jobs, pets, and other things we love. Balancing this can be demanding, unpredictable and stressful.

We use technology to solve real everyday problems that keep each day running smoothly. People rely on Tile to be a seamless part of their lives whether they are at home or out in the world.

By helping to make daily lives easier, we free people to find their best lives — whatever that means to them. Tile is for everyone, on every platform, everywhere in the world. Tile for life.

About Tile

Tile is best known today for its market-leading Bluetooth finders with over 35 million units sold and ~5M items located daily. That said, Tile has recently expanded the devices that are findable by its platform by embedding its software into third-party products.

Over 30 billion Bluetooth devices are shipping over the next 5 years and each of these can be Tile-enabled with a software update. Partnerships have been announced with HP for laptops, leading audio headset OEMs like Bose and SkullCandy, and several others. Tile also has a large portfolio of unannounced OEM partnerships with top brands in many other large verticals (e.g. wearables, bikes, etc.) and is integrating its technology on the Bluetooth chips to make the Tile enablement more seamless for these partners (e.g. Tile has a partnership with Intel for PCs).

In addition to the OEM and chip partnerships, Tile is scaling its finding network by entering into access point partnerships with companies like Google, Amazon, and Comcast (all announced and ongoing).

From a business model perspective, Tile is shifting the relationship with its customers from a transactional device sale to offering a long-term, high-value service. Tile introduced its premium service two years ago and has ~400K subscribers today with a specific focus on growing annual recurring revenue.

We are guided by our company values, which are Start with Trust, Bring It, Build What Matters, Better Together, and Power What’s Next. Recently accredited as a Great Place to Work, we are a high-performing team and our leaders consider themselves to be performance coaches with a primary responsibility of accelerating Tile’s success and that of their teammates. We know that the more our consumers win, the more we win, and we love working with like-minded teammates to do just that.

About The Role

As the Fulfillment Operations Business Strategy Intern, you will support strategic projects to help the company grow and scale. You will also work closely with the executive leadership team on projects to drive operational cadence, uncover business insights, and support strategic initiatives.

Strategic Initiatives

Support highly visible, strategic projects that are imperative to the company’s growth and long-term goalsContribute to strategic projects involving different business functions, aimed at answering critical problems and growth initiatives

Fulfillment Operations & Analytics

Historical analysis on forecast, actual volume, and leadtime to ship orders by warehouse; documentation of capacity planning methods utilized and recommendation on how to improveResearch 3PL providers by region to identify potential partners that provide warehousing, B2C fulfillment, B2B fulfillment, retail kitting, product customization, and transportation management services – conventional research on capabilities, locations, key differentiators, cost as well as innovative research using social media comments, etc.Research of Subscription Supply Chain best practices including customer experience from shopping/marketing through ordering, delivery, unboxing, returns, renewal/upsell, and customer communication options


0-2 years of experience in a strategic, operational, or analytical role. You can think big picture and develop strategy but are also detail oriented and data-drivenCritical thinker and effective communicator. You know how to break down complex problems and visualize data in a clear and concise manner to make business insights easily consumable for executivesEntrepreneurial and determined self-starter. You enjoy working in a fast-paced, collaborative, and high-growth environmentAuthentic and positive team player. You’re an effective relationship builder who can work independently or in a team and can successfully influence decision making

Qualifications And Experience

Pursuing an MBA. Experience in strategy/management consulting, investment banking, biz ops, analytics, or equivalent a plus

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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