Director, Program Management - eComm Marketplace
About The Role
We're looking for an experienced leader to build and oversee a team focused on delivering innovative solutions that further Walmart's reputation as the most trusted E=commerce marketplace for both sellers and customers. This leader will have direct responsibility for defining & executing program plans for the global Performance & Risk domains. This position will establish & nurture deep cross functional partnerships that connect complimentary efforts across the organization to enable the launch of scalable systems and services that allow us to meet our mutual objectives while maintaining a focus on efficient operations.
Key Responsibilities & Expectations
Bring together different departments or functional areas across the organization to drive collaboration & alignment on how to achieve common goals most effectively. Develop processes to support these outcomes and improve decision-making, problem solving & innovation between teams.
Project Planning: Develop comprehensive project plans, including scope, schedules, budgets, and resource allocation.
Deep understanding of customer and architectural requirements relevant for all products within the domain.
Develop & leverage data driven insights to continuously examine & optimize business processes, workflows & tools for both internal & external users with the goal of increasing efficiency, reducing cost, or improving the customer & seller experience.
Strategic Problem Solving
Be a thought leader in the space, bringing a systematic approach to solving complex business problems where no single 'right' answer exists. Ability to clearly define, analyze and propose multiple solutions that solve for the underlying objective while clearly articulating expected impacts & tradeoffs is of critical importance.
Identify, cultivate, and recruit/retain top talent to the organization. Maintain uncompromising standards for associate performance, develop the succession planning as well as bench strength to unlock and produce the next generation of business and thought leaders for Walmart.
Establish clear goals, objectives & success measures to support the short and long-term business strategy. Leverage the cross functional relationships you develop to create and communicate a cohesive, shared understanding across all relevant teams and leaders. Develop forums to regularly evaluate progress & prioritization based on changing business needs.
About The Marketplace Seller Performance Team
We are a diverse team that is passionate about operational excellence and high-quality outcomes. We help customers save money and live a better life by setting and holding a high standard for ourselves & our marketplace sellers. When it comes to making a purchase from the Walmart Marketplace, we manage all aspects of the pre & post purchase customer experience. We value transparency, candor, curiosity, and a willingness/desire to constantly test and learn. Our solutions influence the products and plans of multiple Walmart functions, and we design and build solutions that directly influence the shopping experience of tens of millions of customers.
10+ years of project and program experience in software development technologies. Excellent written and verbal communication skills. Experience collaborating with cross-functional teams and driving technical initiatives from concept to delivery.Proven track record of driving innovation and technical excellence within a fast-paced and dynamic environment. Track record in developing and launching services, translating customer needs into business requirements. In-depth knowledge of emerging technologies and industry trends in the technology space.Strong problem-solving abilities, with a focus on practical solutions that balance technical excellence with business needs. Sound business judgement and the ability to influence others. Strong analytical and quantitative skills.
At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices .
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at https://bit.ly/3iOOb1J .
The annual salary range for this position is $117,000.00-$234,000.00
Additional Compensation Includes Annual Or Quarterly Performance Incentives.
Additional compensation for certain positions may also include:
Regional Pay Zone (RPZ) (based on location) Stock equity incentives
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Business, Human Resources, Legal, or related field and 5 years' experience in project management, compliance, operations management or related area OR 7 years' experience in project management, compliance, operations management, or related area.
4 years' experience using intermediate functionality of Microsoft Office.
4 years' experience leading cross-functional teams.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
experience developing training curriculum or content, Managing cross-functional teams, Managing Large Scale Change Initiatives, Master's degree in Business Administration or related field, Retail consulting., Walmart experience in Merchandising, Operations, Marketing, or Finance, including at least 2 years in a role requiring strategy development.
850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America