American Express

American Express

Deputy Chief of Staff

New York, NY
Oct 8, 2021
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This position provides strategic and tactical support to the Vice President of International Consumer Credit Operations in the Global Service Network organization. The incumbent will be a vital member of the ICCO leadership team, working closely on the execution of key deliverables.

outstanding leadership, critical thinking, relationship building skills, and the ability to work well in a

dynamic environment. You will need to have a consistent record of excellence operating independently in

a high performing team environment. Reporting to the Vice President Assistant, you will also serve as a

critical thought partner, figuring out direction for the team, and directly collaborating with Unit CIOs and

senior leaders.

The Manager Assistant is responsible for a broad range of activities including colleague communications,

organization & planning, and execution of activities to meet the objectives of the Office of the CIO:

  • Run business planning and operational processes (e.g., leadership meetings, cost center management, and scorecard metrics) for the organization
  • Deliver a broad range of communications including: Organizational charts, All Hands & business updates and employee communications
  • Develop comprehensive executive-level presentations for a variety of audiences
  • Independently handle special projects/ activities and day-to-day issues
  • Drive social optimization and business process improvement
  • Serve as a central point of contact for multiple organization initiatives
  • Support headcount and financial management activities
  • Provide backup administrative support, to include phone coverage, scheduling appointments and Document/presentation creation and maintaining organization charts.
  • Build good working relationships across the organization to improve information sharing, problem

Key Capabilities:


You will be a highly motivated self-starter who is able to provide strategic thought leadership and lead

To be successful in this critical role you will be a highly motivated self-starter who is able to provide strategic thought leadership, lead multi-functional teams and projects with limited mentorship. You are organized, culturally-aware and a good communicator who can effectively prioritize as needs evolve.

Additional qualifications include:

  • Work experience within areas such as HR, Project Management or Technology
  • Strong industry knowledge of the newest technologies and its relevance to the American Express environment groups preferred
  • Demonstrated project management, organization and planning skills applied in a dynamic, multi-tasking environment
  • Ability to get results, think strategically and globally
  • Passion, energy, personal accountability and a desire to learn and grow as a leader
  • Excellent social, judgment, communication and follow through skills
  • Solid analytical and financial acumen
  • Extraordinary oral and written interpersonal skills
  • Experience of consistent track record to drive large and sophisticated initiatives, across multiple-organizations or the technology organization(presentations/memos) for a variety of audiences
  • Proven track record to navigate effectively and efficiently within American Express
  • Highly motivated self-starter with ability to juggle multiple tasks, with excellent organization skills and careful attention to detail
  • Extraordinary interpersonal/ relationship building skills
  • A standout colleague who is able to build consensus and work across a large and diverse organization
  • Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and get results
  • Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
  • Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities
  • Able to look after confidential information without exception
  • Prior technology experience/knowledge a plus

Apply Now
Apply before: 
Contact Recruiter

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