Chief Operating Officer
About Our Firm
Crow Estate Planning & Probate, PLC is a reputable and fast-growing estate planning law firm with offices in Clarksville, TN, Nashville, TN, and Hopkinsville, KY. Our mission is to provide our clients with exceptional legal services in the areas of estate planning, probate, conservatorships, and business planning. We currently have 17 employees, including 5 attorneys and a CPA on staff. As we continue to expand our reach in major metropolitan areas across the southeast, we are seeking a dynamic and experienced Chief Operating Officer (COO) to join our team and drive our growth.
We treat one another as we would want to be treated ourselves.
We prioritize continuous learning, understanding that it is an essential element of success in the ever-evolving legal landscape as well as personal development.
We highly value open debate, acknowledging that all perspectives are instrumental in forging the best path forward.
Our workplace is characterized by an atmosphere of camaraderie and laughter, which fuels a harmonious and productive work environment.
We maintain that ego should never overshadow the importance of teamwork and the shared objective of serving our clients.
Character and integrity are fundamental components of a successful law practice.
Our typical client is 50 years old or older, primarily female, a grandparent, on the conservative side, and has retired or is about to retire. They rightfully expect a high level of client service, personal attention, and superior expertise. Our goal is to provide an excellent customer experience for the client and build our relationship with them to better understand their goals and the legacy they seek to protect.
The Chief Operating Officer (COO) will play a critical role in the development and execution of our strategic growth plan, implementing efficient systems and processes to streamline our overall operation of the firm. The ideal candidate will have prior experience in the professional service industry and a strong understanding of the legal landscape. The COO will report directly to the owner and collaborate closely with the leadership team.
Financial Oversight and Management:
Develop and manage the firm's financial strategy, including long-term budgetary planning and cost management in alignment with the firm’s strategic plan.
Oversee the preparation and approval of all financial reporting materials; prepare and communicate monthly and annual financial statements.
Human Resources Management:
Develop and implement HR strategies and initiatives aligned with the overall business strategy.
Bridge management and employee relations by addressing demands, grievances, or other issues.
Manage the recruitment and selection process, including developing job descriptions, overseeing the hiring process, and ensuring a strong talent pipeline.
Oversee employee benefits plans, ensuring they are competitive
Identify and manage business risks and legal liabilities, particularly those unique to the legal industry.
Implement and oversee risk management policies and programs to ensure that the firm's practices remain compliant with current laws and regulations.
Technology and Infrastructure:
- Oversee the firm’s technology infrastructure, ensuring that the firm's technological resources meet its short- and long-term needs.
- Drive decisions regarding investments in new technology or infrastructure upgrades to improve efficiency and service delivery.
Customer Service Excellence:
Develop and implement strategies for enhancing client satisfaction and loyalty.
Ensure the delivery of high-quality legal services and advise on managing complex client matters.
Marketing and Public Relations:
Oversee the firm's branding and marketing strategies, including digital marketing and community outreach.
Act as a spokesperson for the firm in public settings, enhancing the firm's visibility and reputation in the legal community.
Continuously evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
Oversee daily operations of the firm and the work of the staff.
Work with attorneys in a supportive role for their practices, ensuring they have needed resources to ensure their success.
Strategic Planning and Implementation:
Play a significant role in long-term planning, including initiatives geared toward operational excellence.
Translate the company strategy into actionable goals for performance and growth.
Education: A Bachelor's degree in Business Administration or a related field is required. An MBA or JD is strongly preferred, as it demonstrates a deeper understanding of business and legal concepts.
Experience: A minimum of 10 years of progressive management experience is required, with at least 5 years in a leadership role. Prior experience in the professional service industry, particularly in the legal sector, is strongly preferred.
Strategic thinking: Demonstrated success in developing and implementing growth strategies for a professional services organization, with a proven track record of achieving business objectives.
Operational management: Proven experience in establishing and managing operational systems, SOPs, and compliance initiatives, as well as optimizing workflows and processes for improved efficiency.
Financial acumen: Strong financial management skills, including experience in budgeting, forecasting, and financial analysis to ensure the firm's financial stability and growth.
Business development: Experience in identifying and evaluating new business opportunities, strategic partnerships, mergers, and acquisitions to drive growth and diversification.
Talent management: Experience in overseeing talent acquisition, training, and development initiatives to attract, retain, and develop top talent.
Change management: Ability to drive a culture of continuous improvement, innovation, and collaboration, as well as manage organizational change during periods of growth and expansion.
Communication and interpersonal skills: Excellent communication, negotiation, and presentation skills, with the ability to effectively engage with internal and external stakeholders, inspire and motivate teams, and articulate the firm's vision and goals.
Industry knowledge: A strong understanding of the estate planning and probate law landscape, including familiarity with relevant regulations, best practices, and industry trends.
Adaptability and resilience: The ability to adapt to changing circumstances, manage competing priorities, and navigate the challenges associated with rapid growth and expansion.
Networking and relationship building: Proven experience in building and maintaining strategic relationships with clients, partners, and industry stakeholders to enhance the firm's reputation and reach.
Familiarity with markets in the Southeast is a plus.
Integrity and ethical behavior: The candidate should demonstrate high ethical standards and professionalism in all aspects of their work, and be able to represent the firm in a manner that aligns with its values and mission.
Sense of humor: Candidate should enjoy laughing and have a work hard/play hard mentality.
Self-Starter: Candidates should be independent and not require constant prodding or oversight.
Excellent communication skills: The candidate must be able to communicate effectively both in writing and verbally, and be adept at presenting ideas and strategies to a variety of audiences, including senior leadership and external partners.
Adaptability and flexibility: The candidate should be comfortable navigating change and adapting their approach as needed to accommodate evolving business needs, market conditions, and new opportunities.
Attention to detail: The candidate should possess a keen eye for detail, ensuring that all marketing materials and communications are accurate, polished, and adhere to brand guidelines.
Creativity and innovation: The candidate should be able to think outside the box and develop fresh, innovative ideas for marketing campaigns and initiatives that will set the firm apart from competitors.
Problem-solving skills: The candidate must be able to identify challenges and opportunities, and develop practical, effective solutions to achieve the firm's marketing goals.
Results-oriented mindset: The candidate should be focused on achieving measurable results and be able to demonstrate a track record of success in previous marketing roles.
Collaborative spirit: The candidate should be a team player who is able to work effectively with others, both within the marketing department and across the organization, to achieve shared goals.
Resilience and persistence: The candidate should be able to maintain focus and determination in the face of challenges and setbacks, and continue working towards marketing objectives even in difficult circumstances.
We offer competitive salaries and desire candidates that are looking for long term employment and the ability to grow with the firm.
- Salaried position with compensation based upon experience level
- Eligible for bonuses after 6 months
- 14 days paid vacation
- 5 paid sick days/personal days
- Paid holidays
- Health insurance
- Short term disability
- Long term disability
- Life insurance
- We offer vision, dental, and critical illness insurance, but we do not offer compensation for those currently
- Retirement plan with 3% matching by employer after one year of employment