Chief of Staff to the CEO

Paris, Île-de-France, France
Hybrid ✅
Full-time
Apply for this jobContact employer
Apply before: 
Jan 19, 2024

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

What You'll Do: help me (the CEO) lead the company

  • Make recommendations on strategic questions. E.g., what market to go after? What should the org chart be next year? draft the company roadmap
  • Help identify needs for the leadership teams and fill them. Meet with top startup leaders, learn from them, bring back what you learned to either implement it at the company or hire someone who can do it
  • Amplify and improve the CEO’s communication
  • Update OKRs and review the team’s performance. Prepare board meeting docs.
  • Some low-level tasks, like reading and drafting answers to the CEO emails
  • The job would last about 1.5 years and then lead to another role in the company
  • More on the Chief of Staff role here and here

Who You Are

Consulting experience, with all that comes with it: highly organized, excellent communicator (both written and oral), and broad strategic business knowledge. Interest in tech, ideally 1-2yr experience in a startup. We build a tech product, so the more you know the industry, the more impact you'll have.

Perks & Benefits

  • 🏖 4-week vacation (We follow each country's appropriate PTO Laws)
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 weeks)
  • 💻 MacBook Pro
  • 🍽 Daily lunch stipend ($15/ per workday)
  • 🏥 Health insurance with up to 100% of premiums paid for employees - Anthem & Kaiser (CA only) explore our plans
  • Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.
  • Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to $2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

The role requires a 2-day/week presence in the Paris Office.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More Cool Things To Know About Gorgias... 😁

  • Raised our Series C for $30M in 2022: TechCrunch Article ⬅️
  • We went from 0 to 10,000+ merchants using our platform since 2016
  • We have a 4.7 rating on Glassdoor & 4.7 Comparably culture score
  • What our customers are saying: apps.shopify.com/helpdesk#reviews
  • Other positions: gorgias.com/about-us/jobs
  • Discover the Gorgias Platform
  • Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com

Apply for this job
Apply before: 
Jan 19, 2024
Contact employer

Get weekly CoS goodies!

Subscribe below to our free newsletter for useful resources, latest job opportunities and a much more!