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Chief of Staff to Founder | CEO

Full-time
New York, NY
Mar 31, 2022
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Who we are

Sika connects merchants with millions of customers who've already paid. Our category-defining payment technology unlocks transactions worth over $360bn per year by enabling consumers to redeem their FSA/HSA and health plan wallets at any retailer. We are backed by world-class investors and our advisors include the leaders of major fintech enterprises. Merchants use Sika to unlock pre-funded accounts like FSA/HSA wallets to make healthcare spending more affordable, accessible, and even indulgent!

The team

We are building a team of ground-level leaders to support the launch of a world-first product. You’ll join our team composed of healthtech, fintech, and BNPL executives. You will report to the CEO, and you’ll influence strategic decisions that impact all functions.

As a Chief-of-Staff, you’ll be an early hire at a fast-paced startup working directly with the CEO. You will be a “pinch-hitter” across various functions from product to finance and operations needs. You will also lead independent business operations projects including helping to set and execute firm-level strategy, culture and norms with significant autonomy.

What you’ll do

Partner with CEO and other cross-functional leaders to identify and execute various operational initiatives ranging from tactical to strategic:

  • Develop back-office operations to maximize transaction success for FSA/HSA payments
  • Create and maintain institutional knowledge databases on product, condition, and merchant eligibility in collaboration with Medical-Legal team
  • Track and measure success of our B2B2C operations - systematize onboarding, improve support workflows, develop creative approaches to maximize customer acquisition, retention
  • Own financial operations including payroll, A/P, financial reporting, forecasting
  • Support strategic planning for the business and align team on OKRs and KPIs
  • Lead content development initiatives to help build and communicate Sika’s brand identity
  • Conduct independent market research to support and inform strategic and product roadmap
  • Play a central role in the building and maintaining of firm culture, helping ideate and organize team events and ways of coming together
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