Chief of Staff

New York, NY
Jul 8, 2021
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Apply before: 
Aug 7, 2021

At Lunchbox Technologies, we build omnichannel solutions for restaurant groups, facilitating their ability to break dependency on third-party delivery services.

Our proprietary technology is redefining the digital restaurant experience by providing restaurateurs a SaaS solution consisting of tools to build and manage their personalized loyalty programs, user experience and digital ordering solutions via Mobile, Web, and Kiosk.

Lunchbox clients experience an increase in sales, customer loyalty, control over their digital properties while avoiding the 20-30% commission fees collected by third-party delivery services.

How you'll make an impact:

Leadership team 40%

  • Collaborating with executive team members to determine and prioritize business strategy
  • Providing department leaders with recommendations and consultation to improve teamwork
  • Determining Key Performance Indicators and how to measure team performance
  • Work with leaders to set strategic priorities. Help identify areas where leaders should direct their focus as well as metrics for success, then revisit those metrics regularly and evaluate progress against them
  • Evaluate if a leader is performing or needs improvement
  • Tracking action items and following up after senior leadership meetings
  • Hold the principal accountable. Ensure the leader is carrying out the strategic objectives of the organization in a way that is aligned to its mission and values
  • Hold leaders accountable to this by pushing back when misalignment occurs and/or ensuring it doesn’t happen in the first place.
  • Lead Board meetings and quarterly summits
  • Organize company and leadership meetings, retreats, conferences, and other special events

Time management 20%

  • Act as gatekeepers
  • Prepare for meetings and follow up
  • Aid with fundraising
  • Manage internal and external communications (reports, pitch decks, speeches, and presentations)

Processes (20%)

  • Oversee large, often cross-functional, organization-wide projects or initiatives; bring together important stakeholders and help drive decisions
  • Research, perform benchmarking, analyze data, and make recommendations
  • Review, design, and execute on improvements to org structure, while finding knowledge and skills gaps and helping to address them
  • Improve current processes and coordinate organizational procedures for optimized efficiency and productivity

People (20%)

  • Executive recruiting
  • Resolving leadership disputes
  • Run skip level meetings
  • Assist the HR department to help each employee feel special

We are looking for candidates with:

  • Master’s degree in Business Administration or similar field
  • 7+ years in a business or executive management role
  • Proven experience organizing and directing multiple teams and departments
  • Excellent communicator in written and verbal form
  • Extremely versatile, dedicated to efficient productivity
  • Experience planning and leading strategic initiatives

Preferred qualifications:

  • Experience with data analysis
  • Experience with budget management
  • Consulting experience with a focus on operations management
  • Proven success in a project coordination role
  • Nimble business mind with a focus on developing creative solutions
  • Strong project reporting skills, with a focus on interdepartmental communication

Why Lunchbox?

  • Opportunity to work with a welcoming, collaborative and passionate team
  • Comprehensive health coverage (medical, dental vision)
  • Stock options
  • WFH stipend, Monthly Wellness allowance, LUNCHBOX Merchandise

Lunchbox is an Equal Opportunity Employer. Lunchbox does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law

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