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Chief of Staff

Full-time
Winston-Salem, NC
Oct 24, 2022
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Apply before: 
Nov 23, 2022
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The Chief of Staff (Program Director III) of the Dean's office of Wake Forest University School of Medicine will serve as a trusted advisor and partner to the Wake Forest University School of Medicine Dean and Chief Science Officer (CSO) of Atrium Health, to execute on the Dean/CSO’s vision for the School of Medicine. This individual will assist with the daily operations of the Dean/CSO’s Office, collaborate with executive team members to determine and prioritize business strategies; manage the Dean/CSO’s administrative support team; provide consultation to improve operations and teamwork; plan, coordinate, and manage information from high-level meetings; provide tactical support to implement ideas; respond to inquiries on behalf of Dean/CSO; identify and help solve core problems or opportunities within business processes; identify and provide recommendations on improvements across the SOM; manage sensitive communications between business units. Specific duties include:

Strategy & Initiative Management

  • Anticipate the needs of the Dean/CSO and advise on operational and tactical requirements to execute on the Dean/CSO’s office projects
  • Establish priorities and action needed from the Dean/CSO’s agenda and meetings and plan appropriate next steps and follow up
  • Develop processes and appropriate metrics to ensure monitoring and follow up on assigned projects in the Dean/CSO’s office
  • Conduct research and prepare briefs, materials, and talking points for the Dean/CSO on an array of topics and for a breadth of constituents
  • Set goals, establish priorities, manage resources, and review project progress and results
  • Manage special projects, programs, and other initiatives as assigned by the Dean/CSO
  • Gather input from multiple stakeholders and integrate diverse perspectives into Dean/CSO’s priorities
  • Oversee the planning of events and special projects, perform ad hoc project analysis, and review and summarize data to report on results and findings
  • Compile data and other information to develop materials for meetings and presentations

Office of the Dean/CSO Relations

  • Intake and resolve requests of the Dean/CSO’s office by faculty, staff or students to determine appropriate response from the Dean/CSO and escalate issues needing prioritization
  • Oversee the Dean/CSO’s appearances to ensure the Dean/CSO is appropriately prepared and briefed on constituents and stakeholders
  • Develop presentations for the Dean/CSO for both internal and external audiences
  • Prepare correspondence, reports, and other complex documents at the request of the Dean/CSO
  • Oversee and direct administrative support staff to generate correspondence, documents, and special materials for the Dean/CSO’s office
  • Prepare agendas and collect, prepare, and distribute briefing materials for Dean/CSO’s meetings
  • Serve as primary contact in the Dean/CSO’s office to coordinate all external activities with officers, senior management, civic and political leaders, donors, and other public and private contacts to ensure appropriate support and partnership with the Dean/CSO
  • Participate in public relations, donor and fundraising activities as needed
  • Monitor current events, legislation, and other issues of interest to the Dean/CSO
  • Serve on boards, councils, committees, or task forces to represent the Dean/CSO as needed

Organizational Management

  • Supervise and lead administrative support staff as assigned. Responsible for providing feedback, setting priorities, and optimizing performance of Dean/CSO’s office administrative support staff
  • Oversee the development and implementation of standard operating procedures for the effective and efficient operation of the Dean/CSO’s office
  • Oversee performance management process for assigned staff and execute any performance improvement actions as needed

Requirements

  • 8+ years of professional experience to include support of executive leadership
  • Minimum of five years of management experience, preferably in a highly complex organization such as a university or health care environment
  • Demonstrated leadership experience in matrixed organization, serving multiple stakeholders
  • Exceptional interpersonal and communication skills, both oral and written
  • Demonstrated experience managing projects and strategic planning
  • Excellent planning, organizational and analytical skills
  • Demonstrated ability to interact comfortably with high profile individuals and leaders

Please visit https://school.wakehealth.edu/about-the-school to learn more about Wake Forest University School of Medicine.

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