Chief of Staff

DESCRIPTION

Key for Business (KfB) 1-Click Access is an Amazon service offered to building owners and managers that enables contactless, socially distanced deliveries to building lobbies or package rooms in access-restricted apartment buildings. Our patented one-click building access technology supports Amazon Last Mile use cases, i.e. Amazon Logistics and Prime Now. The KfB organization is looking for a business leader, overall program management owner, and advisor for the GM and the fast growing 150+ person organization. KfB is a single threaded organization consisting of sales, operations, marketing, hardware, software, product, and data teams. The candidate will participate as a member of the senior leadership team and will manage operations and communications for high profile programs that drive growth and customer engagement.

The candidate for this position will have experience designing and implementing mechanisms for effective communications and operations and is expected to develop a broad understanding of the businesses across the organization. The ideal candidate is highly organized and thinks long term by looking around corners, is biased for action in ensuring the team is set up for success in achieving our goals, displays strong backbone with the ability to disagree and commit. Excellent communications and business writing skills, brings new perspectives to the team, and earns trust through broad stakeholder influence. This position will play an important role through the business planning process and will have exposure to senior leadership across multiple S-team organizations.

Key job responsibilities

Strategic Business Projects

Drive annual planning processes (3YP, OP1, OP2, business reports, headcount and goals planning)

Lead projects that require a single-threaded owner outside the existing program areas that require cross functional collaboration

Perform ad hoc deep dives in collaboration with program owners

Mechanisms

Audit and evolve mechanisms to enable the teams to deliver results effectively and efficiently

Manage agenda items and topics for leadership meetings, including organizing talent reviews and annual leadership offsite (virtual or in-person)

Participate in or lead one or more cross-org working groups (e.g., Connections Action Team, Diversity & Inclusion Committee, etc)

Support broader teams as needed to write, review and advise on business document readiness

Drive best practice sharing across programs

Organization And Leadership Support

Drive the creation and review of content and help prepare for executive reviews

Collaborate on creation of content for org communications and external publications

Attend business reviews and leadership meetings, providing feedback and tracking action items

Provide an independent perspective and act as a sounding board for diverse perspectives and ideas for leaders in the org

Consultative approach with various internal teams or projects, including helping them to think through issues and roadblocks (both business and communications), and by providing larger organization context

Basic Qualifications

7+ years of experience in creative, technical, business or operations, roles, demonstrating an increasing scope of organizational and business impact

Experience with hardware technology

Demonstrated ability to operate both strategically and tactically in a fast-paced ambiguous environment

Excellent written and verbal communication skills with a proven ability to present in a clear and concise manner to a variety of audiences at all levels

Strategic mindset with the ability to help shape high-level strategy and articulate it in VP-level documents

Proven communication and collaboration skills that enable you to earn trust at all levels of an organization

High degree of organization and ability to manage multiple, competing priorities simultaneously

Fluency in English

Bachelor's degree

Preferred Qualifications

Familiarity with development, refinement, and articulation of mental models and frameworks used to define and achieve business objectives

Ability to represent the GM and the organization in meetings and communications with other senior leaders

Ability to move between topics—from creative to technical to business

Ability to engage curiosity and creativity with an analytical and methodical approach

Willingness to get hands on with documents, presentations, and other activities

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Company - Amazon.com Services LLC

Job ID: A2260118