Business Risk Officers' Chief of Staff for COO Transformation Office (Hybrid)

Tampa, FL
Hybrid ✅
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Nov 23, 2023

Job Description

This is a highly visible position reporting to the Head of In Business Risk & Controls (IBRC) for the COO-Transformation Office. As the Business Risk Officers' Chief of Staff you will take on responsibility for the management and oversight of organizational administrative activities, management routines, communications, and special projects. You will coordinate and manage activities such as Internal Audit exams and RFIs. Ensure timely delivery & reporting. Manage business planning initiatives for IBRC. Track progress against the strategic framework and report on key performance measures. Additionally, drive employee headcount activities, manage team communications and presentations, and other administrative needs and ad hoc projects as necessary. Ad hoc activities may include validation and control testing activities to support the broader team with MCA activities.

Key Responsibilities

Support IBRC leadership with governance, risk, compliance, continuity of business audit, annual business reviews and other related internal processesOrganize and consolidate the functional strategyProduce and maintain executive scorecards and associated metrics to monitor and report on progress against the strategyCoordinate and manage functional inputs into Citi firmwide processes and controls (i.e. Vendor Management, Model Risk Assessments etc.)Provide insight on Citi's tooling, processes and best-practices to support function leadsSupport adhoc strategic projectsTrack progress against the strategic framework and report on key performance measuresDevelop a clear, consistent and effective communications strategy across both functions that supports the strategySupport the education of IBRC employees, Risk and Control Leads and Citi-wide Data practitioners through the sharing of best practices and providing training, tools and materialsDrive engagement of employees, with a focus on management effectiveness, HR processes and reward and recognitionEnsure collaboration tools are efficient, consistent, easy-to-use and actively maintainedResponsible for coordinating and monitoring the overall key deliverables for the group, specifically when Head of IBRC is presenting at internal & external conferences, and leading key initiatives when required by senior management to deliver on the strategic roadmap for IBRCLead staff meetings and quarterly and annual budget processAnalyze and synthesize information to make informed decisionsManage ad hoc and special projects as directed by the Head of IBRCSupport team in key activities related to Earnings, Conferences & Events and Investor DayAs support to the Head of IBRC, assist in managing the administrative aspects of the roleWork with PMO functions within the teams to coordinate and communicate status, issue, and risk disposition to governance bodies and senior leadershipOversee the running of Key Governance Forums including preparation of agendas, materials and outputs and support the Function Head to input into wider Key Governance ForumsDrive administrative, operational, reporting and quality improvements through partnership with internal teamsGuidance, direction and coordination of all financial management related activities, including budget/financials, resource planning and third-party supportCoordinate activities across various groups (Procurement, HR, FP&A, etc.) and own golden source documentation and reporting (financials, headcount, time and expenses, etc.)Manage business planning initiatives for IBRC including team resource planning, Talent and development planning, voice of the employee planning and our diversity and inclusion programOversee process improvement and automation initiatives to streamline the team's deliverables as well as development of key metrics and KPIsDesign and oversee recruiting efforts to optimize and accelerate recruiting process, including pooling of candidates, timeliness intervention, and pacingExecute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processingProvide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracyMaintain functional operating routines, including agenda planning, materials, and minutes for staff meetings, operating reviews, and program updatesMaintain and publish calendar of all organizational events and deliverables. Actively oversee completion and quality of deliverables.Plan, execute and, oversee team culture routines including town halls, roundtables, coffee hours, new hire orientation, skip levels, mentorship programsCoordinate business unit and regional plans including distribution and sharing of materials to corresponding staff and chief risk & control officers and staff.Partner with businesses, regions and GPA to draft prepare talking points and presentations, organization changes, staff announcementsDrive administrative, operational, reporting and quality improvements through partnership with internal teams.Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters.Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed.Enhance and monitor business management routines and disciplines for your team's compliance with corporate policies.Conduct analyses to drive further insights and promote continuous process improvement to best practices for the team.Work with Business Managers to ensure clear and timely reporting of new and emerging business management issues to senior management.


5+ years of experience in consulting, financial service, or risk/auditExperience working in global and complex settings with multiple stakeholdersKnowledge of the financial services industry, risk & controls, and/or transformation environmentsProven ability to work in a team of diverse skill sets and culturesProven ability to work in high-pressure, time-sensitive environmentsConsistently demonstrate clear and concise written and verbal communication with a strength in presentation design

Job Family Group

Risk Management

Job Family

Business Risk & Control

Time Type

Full time

Primary Location:

Tampa Florida United States

Primary Location Salary Range:

$100,430.00 - $150,650.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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