Business Process Analyst

United States
Mar 12, 2021
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About The Team

Buying and Selling a home is a complicated process with an uncertain timeline. Our team is passionate about changing that. We interact directly with buyers and sellers to improve the home purchase experience, and help make the home selling process quick, easy, and painless. Join us as we set the course for the future of home selling.

About The Role

Our Business Process Analyst will analyze processes and workflows with the objective of finding out how they can be streamlined, improved, or automated with the goal of increasing revenue and improving the user experience. They will lead cross-functional teams to develop takeaways and processes that align with product strategy and company goals. They are involved in documenting procedures and presenting new process designs to stakeholders.

Day To Day Tasks For You Include

Deep dive the end to end-user experience across multiple teams and business units including Zillow Offers, Zillow Homes, Connections and Partner SupportDevelop, implement and analyze the impact of new processes that increase revenue and improve labor efficiency in alignment with business lines OKRs.Responsible for tracking and reporting on OKR attainmentLead the enhancement of existing business processes, workflows and resources.Influence key stakeholder decision making, including Sr. Leadership, through effective change management and communicationCommunicate changes by educating business users responsible for managing and operating business processesMonitoring, measuring, and providing feedback on process performanceAnalyze customer feedback and trends, partner on product design, lead product, and process implementation and communication strategies.Work side by side our tech teams to build out new tools and ensure current tools are efficient and up to dateLead coordination between partner teams to ensure consistency across markets, office, and business processes.

This role has been categorized as a Hybrid position. “Hybrid” employees regularly work at an existing ZG corporate office for approximately 10 to 80 percent of their time each month, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the corporate office which must be identified to the Company in advance. The Recruiter and Hiring Manager will set expectations on the employee’s preferred time in office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

You are hyper-focused on scaling the org and obsessed with the real estate industry and you’ve already established the subject matter expertise to get things done! You are enthusiastic, helpful, organized, detail oriented, and most importantly, focused on helping our team achieve their goals. You see the big picture, understand project objectives and are able to apply your understanding of how processes work to improve operational initiatives. You are comfortable with constantly-evolving processes and a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others.

You Have

5+ years of experience in business operation, process or similar rolesSales environment experience a plusSee customer service as vital to the success of an organizationAbility to work with business partners across multiple markets, departments, and teamsA quick and flexible learnerExcellent problem-solving skills with a technical aptitudeAbility to solicit team feedback and make changes as neededSalesforce, Tableau, Mode experience preferredBachelor’s degree-Business related field preferredProject management certification a plus

Get to know us

Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.

We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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