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Business Operations & Strategy Manager

San Francisco, CA
Apr 9, 2021
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Apply before: 
May 9, 2021

Front powers the heart of business: the meaningful connections between teams and customers that lead to lasting relationships. Bringing email and apps together in a collaborative customer communication platform, Front drives business impact by scaling the natural conversations that create customers for life. More than 6,500 businesses are using Front today to cultivate personalized customer relationships at scale and transform their work into impact.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Wealthfront’s Career-Launching Companies in 2021 and Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups, The New York Times’ The Next Wave of ‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.

We are looking for a Business Operations & Strategy Manager who is passionate about making an impact at a fast-growing company. You will use your business insight, analytical skills, and strategic thinking to deliver insights and actionable recommendations to improve decision-making across the team. You’ll also own and execute on high priority, cross-functional projects to accelerate growth across all parts of the business.

This position is required to report to our San Francisco HQ.

What will you be doing?

- Own and execute on high priority, cross-functional projects, such as improving our understanding of our target customers or identifying and executing on initiatives to improve customer retention- Lead analytical efforts supporting our business teams in an unstructured environment to identify insights and improve decision-making- Develop in-depth understanding of growth drivers at Front and develop actionable recommendations from our data to influence business strategy and direction

What skills and experience do you need?

- 4+ years of work experience in a highly analytical and operational role within a rapidly growing tech company- Strong background in strategic problem solving - ability to approach a business problem with a hypothesis-driven approach to identify and execute on solutions- Excel ninja skills with the ability to develop insightful models and quantitative analysis, paired with critical thinking and sound business judgment- Sharp attention to detail with a natural feel for numbers and data, with a high degree of accuracy in a fast-paced, results-oriented environment- Ability to eloquently distill and communicate complex topics broadly to leaders, team members and everyone in between- Must be familiar with SQL or able to learn quickly- Experience in a B2B SaaS environment strongly preferred

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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