Business Operations Manager - WhatsApp

Menlo Park, CA
Mar 23, 2021
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Finance and Business Planning is a highly mission driven organization - our mission is to enable Facebook to plan, prioritize, and execute as effectively as possible. We take a uniquely long-term view towards business problems. It is critical that we operate with an independent and objective perspective, and are comfortable representing our point of view to our partners and executive stakeholders. We serve as financial advisers to our business partners and own shared business goals and results where appropriate. We strive to balance our responsibility to support business partners with our responsibility to serve the long-term mission and sustainability of Facebook Inc. and act as stewards of company resources.

WhatsApp is the world’s largest messaging platform, used by more than 2 billion people around the world to stay in touch with family and friends, anytime, anywhere. WhatsApp offers fast, simple, secure messaging, voice, and video calling for free, available across all types of phones and all types of connections. Since the beginning, WhatsApp has been a leader in encrypted messaging, and continues to believe that communication is highly private and highly personal.

WhatsApp is seeking a highly strategic and analytical Business Operations leader. This is a strategic leadership role within Finance working directly with the WhatsApp executive leadership team. The role focuses on understanding, building, and driving business and monetization, while partnering closely with Business, Product, Data, and Partnerships teams. This is an exciting time in WhatsApp’s growth, with recent announcements related to new capabilities and business building in payments, shops, business messaging, desktop integration, and closer ties across the Facebook family of apps. Many of the strategic priorities within WhatsApp are zero-to-one ideas, building new capabilities from the ground up. You will have high visibility with leadership and get exposure to the most critical strategic business questions the team is working to solve. You will be challenged to understand and contribute to many facets of a rapidly growing business, including building strong POVs on strategic decisions, business and revenue forecasting, and WhatsApp’s mid- and long-term monetization strategy. The role requires strategic thinking, executive communication skills, a deeply analytical mindset, strong cross-functional collaboration, and a bias toward action.

Business Operations Manager -

WhatsApp Responsibilities

  • Drive strategic recommendations to support decisions across WhatsApp’s business priorities
  • Identify and drive critical initiatives across monetization and business growth
  • Own end-to-end partnerships with a broad range of Product and Business leaders
  • Present outcomes to stakeholders across WhatsApp, Finance, and Facebook
  • Build annual and long range business & monetization outlooks for WhatsApp
  • Provide an objective POV on matters of monetization, business strategy and operations
  • Influence business direction through a combination of strategic thinking and communications

Minimum Qualifications

  • 7+ years of experience in business strategy, strategic finance, product analytics, or related professional experience building and managing growing businesses
  • Executive communication skills with experience building relationships with people across all levels of the organization
  • Experience synthesizing strategic insights and problem solving individually or in a group setting, as well as identifying core drivers of a business
  • Proven foundation in financial and business modeling
  • BS degree in a quantitative discipline, or equivalent experience

Preferred Qualifications

  • MBA, or equivalent professional experience
  • Experience working in management consulting or investment banking firms with a focus on tech/internet/digital and consumer analytics
  • Experience working at a leading internet or high growth company
  • Experience in data analytics and/or forecasting (SQL, Python, R)
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