Zola.com

Zola.com

Business Operations Manager - Travel

Full-time
New York, NY
Jul 9, 2021
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Apply before: 
Aug 8, 2021

Zola is looking for a Business Operations Manager, Travel to help drive and scale our fast-growing Honeymoons product. This business is at a very early stage of development within a well-funded, growth-stage startup. We’re looking for a scrappy and analytical problem-solver to act as a thought partner to the head of Honeymoons. This person will help inform strategy, refine the user experience and develop & execute operational plans in order to support the growth of the Honeymoons business. The ideal candidate will have a knack for translating complex problems into actionable next steps, and a desire to identify and solve challenges with creative solutions.

Responsibilities:

  • Lead oversight of daily operations to ensure flawless execution, including day-to-day management of partner travel agents,
  • Volume/capacity tracking and forecasting, system issues/improvements, and servicing escalations
  • Identify and execute optimizations to our sales funnel, including A/B testing, updating flows, and setting travel agent-level best practices
  • Develop clear and efficient process maps, including standardizing flows and implementing baseline servicing requirements with partners
  • Own development and optimization of the overall Honeymoons client experience
  • Lead cross-functional team projects designed to integrate Honeymoons more deeply into the core Zola ecosystem, including the creation of customer servicing plans, standardization of accounting processes, and leading marketing and product projects as-needed
  • Support the development of new strategic Travel product offerings
  • Manage contractor(s)

Qualifications:

  • BA/BS
  • 4+ years of of professional experience, with experience working in strategy, bizops, growth, consulting, or another related field
  • Self-starter with the ability to both drive projects autonomously and ask for input when needed
  • Thrives in ambiguity and excited to work at a “startup within a startup”

ABOUT ZOLA

We're Zola, the wedding company that will do anything for love. We're reinventing the wedding planning and registry experience to make the happiest moment in our couples’ lives even happier. From engagement to wedding and decorating your first home, Zola is there, combining compassionate customer service with modern tools and technology… all in the service of love.

We built our entire platform from the ground-up in 2013, and quickly became the fastest-growing wedding company in the country. Our team has deep experience creating award-winning online and mobile products that are helpful, intuitive, and simply magical. We've raised over $140 million in financing, and we’re proud to have investor partners including Female Founders Fund, Comcast Ventures, Goldman Sachs, Canvas Ventures, Thrive Capital and Lightspeed Venture Partners, among others.

We are passionate about supporting all forms of love, and we’re proud of our thriving community of over 1 million couples. We strive to hire a team that is as beautifully diverse as the couples getting married today, and we encourage individuals from every race, gender identity, age, sexual orientation, ethnicity, marital status, religion and perspective to apply. Zola will always be a place where every employee, couple, wedding guest, wedding vendor, and partner will be respected and accepted and valued.

Our headquarters are in NYC, but we also have a growing team in Charlottesville and Montreal. We’re hiring in all three offices.

Come work with us!

Apply NowContact Recruiter

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