Business Operations Manager

Atlanta, GA
Apr 25, 2021
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About the team

Zillow Group’s mission is to build the world’s most trusted and vibrant home related marketplace. Our largest business unit, Premier Agent, introduces consumers who are looking to buy or sell homes to real estate agents who can help them do so! The Business Operations teams (Biz Ops) is the engine that pushes our business forward. Our team is responsible for developing sales and business strategy (growing and optimizing top-line growth) through operations and execution (operationalizing our strategic plan to ensure successful delivery). We’re strategic problem solvers that aren’t afraid to roll up our sleeves to get things done.

About the role

Zillow is looking for a strategic, analytical, and tech-savvy problem solver to join our Biz Ops team supporting our sales technology initiatives. This manager will be involved in a number of projects focused on the activation and enhancement of tech used by our sales and service teams, with the goal of delivering solutions that lead to increased revenue for the business and improved experiences for our internal and external partners. You will work between the Biz Ops and Salesforce teams, as well as key cross-functional partners, to successfully operationalize our vision and strategy. - Project Management: Lead strategic projects end-to-end across a variety of domains. Stand up, operationalize, and successfully deliver cross-functional projects that can span 2 weeks to 2 quarters. Scope of projects can include implementing new sales tech, change management efforts for new processes and tools, and rolling out of new products and/or features to the sales and service teams. - Process design & stakeholder management: Define new processes to drive operational efficiency by creating scalable technical solutions for our sales and service teams. This will include acting as the liaison between the business and tech teams, taking our internal partners problems, defining the technical solutions to meet their needs, and communicating our roadmap effectively to business leaders. - Tool support & prioritization: Support effective deployment of new technology through co-ownership of intake prioritization, ticket grooming, testing, and training.

This role has been categorized as a Hybrid position. “Hybrid” employees regularly work at an existing ZG corporate office for approximately 10 to 80 percent of their time each month, and the rest of the time they may work from a remote physical location of their choice within a reasonable commuting distance from the corporate office which must be identified to the Company in advance. The Recruiter and Hiring Manager will set expectations on the employee’s preferred time in office. ZG has not defined a reasonable distance, and expects employees will use judgment in determining this for themselves and understand the implications re: time commitment and cost of daily commute.

Who you are

  • Experience with Salesforce and other common sales tools (e.g., Salesloft, Outreach, Highspot). Strong experience in the Salesforce ecosystem, and other systems and processes that work with the platform, will be critical in driving our roadmap.
  • A creative problem solver who can influence and empower others, and can carefully sift out imaginative solutions to problems even when it seems like the possibilities are endless.
  • A disruptor that thinks big and moves fast, not afraid to shake things up
  • An effective communicator that uses data to tell a compelling story
  • Intellectual curiosity, with a strong desire to learn new processes and technology
  • Proven experience in some combination of sales operations, business operations, or product management In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location.

Get to know us

Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease. We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality. At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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