Business Operations Manager

New York, NY
Apr 15, 2021
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At Bitly, we believe in the power of the link - to start a conversation, build a relationship or grow a business. Our mission is to turn every link into a catalyst for connections. It’s what motivates us to help people share, promote and engage everywhere on the Internet. We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

Our Business Operations and Analytics team accelerates growth by developing actionable insights and implementation strategies in partnership with others throughout the business. We’re looking for a Business Operations Manager to own strategic and market research for Bitly. Example projects include market segmentation, geographic prioritization, total addressable market sizing, and partnership evaluation. You will also support ongoing analysis into business trends and day-to-day operations.

The right candidate is intelligent, driven, optimistic, and nimble. They have experience turning high-level questions into concrete, well-reasoned, and practical answers. While we may eventually build a team around this person, they will start as an individual contributor and should be comfortable operating at multiple levels.

The Business Operations Manager reports to the VP of Business Operations and Analytics. They will work closely with stakeholders in Marketing, Product, Finance, and other functional areas.


- Structure complex, ambiguous business questions and utilize strong analytical skills to drive insightful analysis using internal and external data- Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency- Communicate findings on a regular basis to all levels of management, including senior executives- Actively look for ways to improve upon and optimize existing procedures, systems, and processes- Serve as a culture leader that does anything and everything to help Bitly achieve exceptional results

Must Haves

- Bachelors’ or above in quantitative discipline: Statistics, Applied Mathematics, Economics, Computer Science, Engineering, or a related field- 3-5+ years of analytical experience in business operations, sales operations, FP&A, or corporate strategy at a leading SaaS technology company, or strategy experience at a top management consulting or investment banking firm- Willingness to take on big challenges and own the results from ideation through execution- Ability to write moderately complex SQL queries and visualize the results- High degree of comfort presenting to executives and other leaders- Low ego and a knack for working well with a wide range of people

Our Values

- Customer First. We are fiercely committed to our customers success. Our Job is to ensure that our trusted platform, performance, and people help customers achieve their goals- Growth Focused. We are building a fast growing, healthy business powered by quick learning, constant optimization, and data driven decisions- R.E.S.P.E.C.T. We are a team that respects each other and values diversity and inclusion. We treat others as we’d want to be treated and uphold the highest levels of integrity in everything we do- >(!=) Greater than, not equal to. We are driven to win, bring our “A Game” to work each day and deliver exceptional results- Do or Do Not, There is No Try. We say what we are going to do and we do it

Employee Benefits

- Competitive Salary + Stock Options - Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly) - 401k with up to 4% employer match - One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance where available- Wellness reimbursement program- Partial cell phone service reimbursement - Voluntary LegalShield for legal services and IDShield for identity theft protection- Unlimited vacation, personal time, and flexible work from home policies - Full support for remote work during COVID-19, including a home office and separate WiFi stipend - Generous parental leave policies; maternity and parental leave for growing families- Budget for professional development opportunities, including courses and conference attendance - Company sponsored volunteering opportunities (when it is safe to do so)

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Bitly.

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