Every morning, 10,000 Americans wake up and begin their first day of retirement. Chapter is re-inventing the way that Americans transition into retirement, starting with Medicare.
For most people, Medicare is boring, bureaucratic, and confusing. Unlike employer-sponsored health coverage, most people aged 65 and older must choose when to sign up for Medicare and then select specific coverage from more than 45 options available in each county.
This problem is important because navigating Medicare is frustrating and confusing. If people wait too long to choose coverage, they risk life-time penalties from Uncle Sam, may need to undergo medical underwriting, or may pay out-of-pocket for 20%+ of medical costs plus prescriptions and most costs of dental, vision, and hearing.
Our team and technology help retirees to navigate Medicare, including when and how to sign up, what specific coverage to choose, and how to maximize the benefits from their coverage.
Chapter has built industry-leading technology to help retirees save thousands of dollars on their healthcare. Our promise is simple: we want people to improve their health coverage while reducing what they pay for it.
How? Our platform searches every Medicare option available nationwide, while others search only a subset of plans, which is the norm in the Medicare market.
This full search is why we find savings and benefits that others miss.
Our team is high-integrity and high-horsepower with a big heart.
We are software engineers, illustrators, lawyers, and former management consultants. We have worked at organizations including Palantir, Axios, Latch, and McKinsey.
We’re equally proud of our work as guides at history museums, gophers at radio stations, Karate instructors, coaches at debate camps, and public defenders for the under-represented.
We are looking for an Operations Lead to join our core team. Reporting to our co-founder and Chief Operating Officer, you will be one of our first ten team members and will help to shape our culture, processes, product, and strategy. You will also work closely with our team of Medicare Advocates and our Director of Education and Partnerships, along with our product teams.
This role requires a high ownership-orientation and has responsibilities that are significantly broader than a typical operations role. We prefer that this role be based in New York, with the ability to travel ~1-2 weeks every two months.
Maximize operational efficiency
With our senior Medicare Advocate, re-design our training, on-boarding, and education for new Medicare Advisors
Fortify supply-side relationships
Lead priority company objectives