Business Operations

Synapse is a Banking as a Service (BaaS) provider with a clear mission, to ensure that everyone around the world has access to best-in-class financial products, regardless of their net worth. Synapse’s unified platform provides industry compliant payment, card issuance, deposit, lending, credit, investment and crypto products through simple APIs. We are the only BaaS provider that enables builders to launch feature complete deposit, credit and crypto products in weeks.

Our culture and values are simple and straightforward. We share a general concern for the well-being of others and strive to build a safe and inclusive environment for everyone. Our work style is collaborative and action-oriented. We are a team of conscientious, hard workers who also share a common sense of purpose. As we accelerate our growth, your career and opportunities will grow as well making it an exciting time to join Synapse.

What You Will Do

• Frame and scope the problem statement, build requirements, enable resourcing, work with cross-functional stakeholders (including leadership), identify dependencies, reduce risks and drive the initiative progress on a weekly basis
• Drive communications strategy for the initiatives, qualitative and quantitative analysis of the program performance and track/ensure program and industry impact
• Create, update and analyze corporate dashboards
• Assist managers in creating a culture of planning and data driven accountability: Working towards defined plans, reporting on progress, and removing blocks.
• Create processes and tools to communicate and prioritize issues, feature requests, and other requirements to the responsible functions (Support, Engineering, Compliance)
• What Define the data and metrics required (both internal, and for our customer journey) and drive the gathering, analysis and automation.

What You Will Bring

• Impeccable business judgment, along with a natural inclination to formulate hypotheses, design tests, and use problem-solving techniques to evaluate solutions
• An ability to bring structure in ambiguous situations
• Leadership skills in influencing and managing change
• Experience leveraging knowledge and skills across multiple ongoing programs and stakeholders to drive change, motivate teams and deliver or support to deliver initiatives
• Strength in cross-functional collaboration with demonstrated expertise in driving complex highly ambiguous programs with multiple stakeholders
• 6+ years of experience in Business Operations for a high-growth enterprise B2B SaaS company, or investment bank consulting firm
• Exceptional data analysis ability with high proficiency in Google Sheets, Jira and equivalent tools.
• Solid knowledge of data concepts, hands-on experience writing queries
• Agility in learning new tools and technologies
• Teamwork

What We Offer

• 💰Competitive Compensation
• 📈Equity🍎Insurance (Medical/Dental/Vision)
• 💚401(k) with company matching up to 4%
• 🏝PTO & Holidays
• ✨Life Insurance & LTD

Synapse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. Synapse provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state and local laws.