Business Operations Associate - RaaS

*Please note that our thredUP team is currently working remotely, however, this role will be expected to report to our Oakland location 3x per week (Monday, Wednesday and Thursday) beginning in September.

About thredUP

In 2009, thredUP set out to make used clothes the new normal and create a more sustainable future for fashion. The company designed a modern resale experience that took the work and risk out of thrift, and converted a generation of secondhand skeptics to fans. Sellers send clothes directly to thredUP by the bagful, and buyers shop quality-checked items from over 35,000 brands at steep discounts. To power this marketplace, thredUP built an infrastructure that has recirculated 100 million unique garments via proprietary technology, data and logistics. thredUP most recently expanded its platform with Resale-as-a-Service (RaaS) to power resale for the world’s leading fashion brands. As a circular fashion pioneer, thredUP is reducing fashion’s impact on the planet and unlocking economic value for consumers and brands alike.

**How You Will Make An Impact **

We’re looking for an all-purpose player on our Resale-as-a-Service team to work on mission critical, cross-functional efforts by delivering data-driven analysis, designing new operational processes, and executing on strategic initiatives. No two days are the same on the RaaS team, and your day-to-day will evolve based on the opportunities and priorities of the team. You will build upon an already successful and growing list of RAAS clients including Walmart, Athleta, GAP, Banana Republic, Rent the Runway, Reformation, Madewell, and others. By expanding thredUP’s resale platform into retailers and brands, you will play a critical role expanding the resale ecosystem and inspiring millions of consumers to think secondhand first.

This role is based in thredUPs Oakland, CA headquarters and reports to VP of Product and Operations.

In This Role You’ll Get To:

• Manage initiatives for a wide range of brand clients, working cross-functionally across thredUP to outline next steps and track down answers
• Building financial models to develop pricing structures and the RaaS business plan
• Work with our Product & Operations teams to launch key new accounts and manage special projects
• Design and implement the business systems and processes to improve internal efficiency and organization
• Craft slides to support the sales and account setUP processes that speak to thredUP’s capabilities and potential client needs
• Perform ad-hoc analyses and research that help the RaaS team make strategic business and product decisions

What We’re Looking For:

• 2+ years of experience in consulting, banking or start-ups
• Strong quantitative skills, combined with great attention to detail, such as a willingness to dig into underlying data to ensure code is functioning as you expect it to
• Project management skills
• Ability to build a P&L (or willingness to learn!)
• Polished communication skills and comfort speaking with internal and external stakeholders
• Ability to translate ideas to slides
• Retail industry experience a plus
• You like hard problems, are analytical, and work well in teams
• You’re excited to talk to our clients and internal stakeholders
• You're scrappy and know how to work with limited resources

What We Offer:

- Currently running a 4-day work week experiment through year end 2021, with Fridays off

- Competitive salary (we leverage market data) + stock

- Employee stock purchase plan

- Flexible PTO (take the time you need) + 12 company holidays

- Paid Sabbatical after 3 years of full time employment

- Generous paid parental leave for new mothers and fathers

- Innovative tools: Google Workspace & your choice of a Mac or Windows based laptop

- Medical, dental, vision, 401k, life and disability insurance offered

- We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

- Voted “50 Most Innovative Companies of 2020”

- RaaS - Honorable Mention in Fast Company’s World Changing Ideas Awards 2021

We believe diversity, inclusion and belonging is key for our team.

At thredUP, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

*Please note that our thredUP team is currently working remotely, however, this role will be expected to report to our Oakland location 3x per week (Monday, Wednesday and Thursday) beginning in September.