Business Operations Analyst

Business Operations Analyst

Business Operations Analyst

Mar 18, 2021
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About Calm

We have a simple mission at Calm: To make the world a happier and healthier place.   The heart of Calm is digital but the brand is expanding offline into a variety of products and services that bring more peace, clarity and perspective into people’s busy lives. We are building Calm into the Nike of the Mind. We believe Calm can become one of the most valuable and meaningful brands in the world.   Over 100 Million people have downloaded the app and we are growing by 100,000 new downloads a day. The company is profitable and headquartered in San Francisco, CA.   Calm was co-founded by Alex Tew (Million Dollar Homepage) and Michael Acton Smith (Mind Candy, Moshi Monsters, Firebox).  


Our B2B Business Operations team is made up of endlessly curious, strategic thinkers and doers. This small team will push each other intellectually and operationally to help implement the most important strategic initiatives within Calm.   

About the Role:

You will work autonomously and help drive projects across the org to build and execute strategic initiatives to grow the B2B business and enhance sales productivity. You’ll work cross-functionally between our sales, account management, marketing, product, and analytics teams to drive sales and a word-class customer experience.  You are an expert at… - Using data to identifying opportunities to bring process efficiency to internal teams and unlock sales / improve customer experience - Implementing and launching strategic and cross-functional programs and initiatives - Measuring impact and success of new programs and initiatives - Communicating and training teams on new processes and ensuring seamless transition of responsibilities between teams  


  • Work on strategic initiatives and manage projects across a breadth of functional areas including Partnerships, Account Management, Content, Product, Marketing, Finance and People
  • Own strategy and execution of select projects and partnerships, collaborating with teams across the business
  • Build models to evaluate open opportunity and pipeline tracking in Salesforce or using SQL
  • Identify issues, develop hypotheses, and execute in-depth analyses to translate data into insights and make recommendations
  • Enable our organization to continue to be highly data-driven as we scale by performing ad hoc analyses and building reports and KPI dashboards for real-time monitoring of performance
  • Operationalize initiatives after they are successful or move into company operations to lead one of the initiatives  


  • 3+ years of experience in consulting or business operations; high-growth startup or sales ops experience is preferred
  • Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment; strong project management and operational management skills
  • Excellent analytical thinker who can deliver actionable recommendations out of complex datasets; advanced SQL experience, Salesforce, Excel a must
  • Experience building advanced reports and organizing data hierarchies in Salesforce
  • Expert communication and interpersonal skills

Calm is deeply committed to diversity, equity and inclusion, both in our hiring practices and in our experiences as a Calm employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. 

Calm is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. 

Calm is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please inform Calm’s Recruiting team if you need any assistance completing any forms or to otherwise participate in the application process.

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